Sr. Customer Service Representative (Ecommerce/Logistics - Excel Expert)

Our vision is to Deliver Happiness: For our team, for the end consumers, for the e-commerce sellers as well as our logistics partners.

Exciting times in e-commerce: E-commerce sales is driven by consumers that increasingly buy more online and the emergence of small and medium (SME) online sellers, selling through multiple channels (Shopify, Amazon, eBay, Instagram). Today, these SME online sellers are falling behind large retailers due to the complexity of logistics and are ignored by large incumbent logistics service providers. We are on a mission to change that.

Building a next generation Fulfilment-as-a-Service platform: We developed a cloud-based Fulfilment-as-a-Service (FaaS) platform for SME online sellers, connecting existing fulfilment and logistics providers, enabling a range of fulfilment and delivery options, incl. green delivery. We enables SME sellers to compete with large retailers and marketplaces by providing fast and reliable fulfilment and delivery solutions.

We're on the Hunt for a Stellar Customer Service Agent: Are you ready for the ride of your life? We're looking for an exceptional individual who thrives in the startup ecosystem's vibrancy and seeks to be part of building something monumental. If you're passionate about understanding online seller needs, excel in communication, and can effectively articulate our value proposition, you've found your match. With us, you'll be more than just a team member; you'll be a cornerstone, taking charge of our client interactions from the get-go.

Your impact:

Day-to-day: Handle support tickets for our e-commerce clients who expect quick responses and resolutions from a team that knows how things work

Internal Improvements: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster

Problem Solving: Agents need to apply problem-solving skills to diagnose and resolve e-commerce client issues. This involves analysing the problem, comparing it with known issues, and determining the best course of action to resolve the client's concerns

Continuous Learning and Improvement: You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster

Communication and collaboration: Effectively communicate improvements to internal and external stakeholders, fostering strong relationships

Requirements

Must have requirements:

A solid foundation of 3+ years in Logistics, Operations, E-commerce, or a related arena.

Proven expertise in customer success or operations, with a similar tenure.

A quick learner, adept at adapting in a fast-paced, energetic startup environment.

Exceptional communication skills in English, both written and verbal.

An organizational wizard, capable of juggling multiple priorities against tight deadlines.

A data-driven mindset, eager to unearth problems, pinpoint opportunities, and evaluate impacts.

A team player persona, exuding positivity and camaraderie, inspiring those

around you.

Benefits

Join a high-profile startup that is scaling fast

Have the ability to shape your role and the company

Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun

Flexible working to support families and varying needs