Customer Support Officer

Aumet is a leading player in the healthcare sector, dedicated to digitalizing processes for medical distributors and pharmacies. We are seeking a dynamic Customer Success Manager to ensure the satisfaction and success of our pharmacy clients.

Responsibilities:

• Serve as the primary point of contact for pharmacy clients in KSA, understanding their needs and goals.
• Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience.
• Provide ongoing support, training, and guidance to maximize the value of our applications.
• Proactively identify opportunities for clients to optimize their use of our solutions.
• Conduct regular check-ins and gather feedback to address any concerns or challenges.
• Advocate for client needs and collaborate with internal teams to meet their requirements.
• Monitor client usage and success metrics.

Requirements:

• Proven experience in healthcare sectors customer support is a plus.
• Strong communication and relationship-building skills.
• Ability to understand and convey technical concepts effectively.
• Excellent problem-solving and analytical abilities.
• Bachelor's degree in a relevant field.

Join Our Team:

If you are passionate about ensuring client success, thrive in a dynamic environment, and want to contribute to healthcare digitalization, we invite you to apply and join our team.