Technical Support Engineer [Central, 5days, Bonus]-M

Technical Support Engineer
Location: Singapore
Salary: Up to $3,200

Job Summary
Provide technical support to sales teams and customers by offering accurate product information, troubleshooting issues, and conducting application testing. Deliver on-site support, post-sales training, and assist in documentation. Strong communication and problem-solving skills are essential.

Key Responsibilities

• Respond to customer/sales inquiries on product specs & applications

• Troubleshoot issues via phone, email, or on-site

• Perform product testing, setup, and fine-tuning

• Conduct post-sales training & update manuals

• Support sales with technical explanations or presentations

• Identify improvement areas for better efficiency

• Follow company policies and perform other assigned duties

Requirements

• Diploma/Degree in Electrical/Computer Engineering

• Strong problem-solving, analytical, and communication skills

• Good active listening & task prioritization

• Able to explain complex concepts simply

• Knowledge of logic control, Excel, and communication protocols (Serial, Modbus TCP, Ethernet, EIP)

• Familiar with HMI programming

Good to Have

• Experience with sensors, actuators, stepper/servo motors

• SQL/MySQL knowledge

• Programming (C#, Java, Python)

• PLC knowledge (Keyence/Omron/Beckhoff)

Additional Info

• Open to male/female

• Less than 3 years experience; fresh grads welcome

• 1-month completion bonus after 1-year contract

EA: Aurora Asia (EA21C0671 | R1105153)