Care Scheduler for Essex and Union County

Care Scheduler for Home Care Agency in New Jersey

Job Title: Care Scheduler

Location: West Orange, Essex County NJ and Westfield, Union County NJ

ABOUT US:
Autris Healthcare is a growing provider of home care services, dedicated to enhancing the quality of life for our clients. We are committed to delivering compassionate, personalized care and support to individuals, whether at home or in other care settings. As we continue to expand, we are currently seeking for motivated and organized Care Scheduler to join our leadership team and drive our managed care initiatives.

JOB DESCRIPTION SUMMARY:
Responsible for coordinating and scheduling care services for patients, ensuring the right caregivers are assigned to meet client needs. The Care Scheduler works closely with patients, caregivers, and healthcare
teams to ensure seamless care delivery, maintain accurate scheduling, and manage patient and caregiver expectations.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

1. Coordinates and schedules care appointments for patients in accordance with their needs, ensuring proper caregiver assignment.

2. Works closely with caregivers, patients, and families to confirm scheduling details and make adjustments as necessary to ensure continuity of care

3. Communicates effectively with patients and families to understand their care needs and preferences, ensuring all scheduling details are clear and understood.

4. Monitors caregiver availability and assigns appropriate caregivers based on skills, experience, and patient needs.

5. Maintains accurate, up-to-date scheduling records for caregivers and patients, making adjustments as needed to ensure optimal care coverage.

6. Ensures compliance with regulatory and company policies, including caregiver certifications, training, and patient care requirements.

7. Responds to scheduling changes, cancellations, or emergencies in a timely and professional manner, ensuring minimal disruption to patient care.

8. Collaborates with other departments to ensure timely and efficient scheduling of services, including coordinating with HR to ensure caregiver availability.

9. Provides customer service to patients and families, addressing any concerns related to scheduling or caregiver availability.

10. Maintains records of any patient or caregiver issues related to scheduling and communicates with management to resolve problems effectively.

11. Assists with the recruitment and orientation of new caregivers, ensuring they are familiar with scheduling procedures.

12. Regularly reviews and audits scheduling processes to ensure efficiency and accuracy.

POSITION QUALIFICATIONS:

1. High school diploma or equivalent required; Associate’s or Bachelor’s degree in a healthcare-related field preferred.

2. At least two (2) years’ experiences in healthcare scheduling or a related field preferred

3. Strong communication and organizational skills with attention to detail.

4. Ability to manage multiple tasks and adapt to changes in a fast-paced environment.

5. Knowledge of healthcare industry standards, caregiver responsibilities, and patient care regulations.
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1. Proficient in scheduling software and Microsoft Office applications.

2. Ability to maintain confidentiality and handle sensitive patient and caregiver information with discretion.

3. Strong problem-solving skills and the ability to think critically in high-pressure situations.

4. Demonstrates patience, empathy, and professionalism when interacting with patients, families, and caregivers.

WHAT WE OFFER:

 Competitive salary and comprehensive benefits package.
 Year-end bonus based on performance.
 Paid vacation and sick days.
 Opportunities for professional development and career growth within the agency.
 A supportive, caring work environment that prioritizes employee well-being.
 Ongoing training and development to enhance your skills and career progression.
 Employee wellness programs to promote work-life balance.
 Employee recognition initiatives to celebrate achievements.
 A 90-day performance review will be conducted to assess progress and performance.

If you are passionate about providing outstanding support in a dynamic environment, we encourage you to apply for this exciting opportunity.

Email us: care@autrishealthcare.com

Call us: 646-791-9669