Position : Insurance Administrative Assistant

Job Duration: Permanent, Full-time (ongoing)

Brief description of Company: Insurance Brokerage (non-life)

PLEASE NOTE: This role is always advertised, as we are constantly recruiting for this core role. Our recruitment process is a bit different to a lot of standard BPO companies. We make sure that we're matching the right candidate to the right client, but also the right client to the right candidate. When you apply, your application will be screened, and if suitable for the role you will be shortlisted, and have a profile created. When a role comes in, we review the shortlisted candidates, and find candidates who are best suited to that specific position - if you don't get an opportunity to interview straight away, it doesn't mean you've been unsuccessful. It only means that it wasn't the right role for your personality and cultural fit. We haven't forgotten about you! Should a position come up that you might suit, we will reach out to see if you're still interested in new roles. 

Hours Required: 9:00am to 6:00pm (AU time) Monday to Friday. The PHT start and finish time will be dependent on which time zone the client is based in. This is a full-time permanent position, and we are not able to accommodate someone who does VA work for other clients outside of working hours.

Description of Job Position: This role works directly with the client as part of the team each day. Please note you will not ever be moved accounts - our clients are hiring for someone to work as part of their team in a permanent capacity. This role provides administrative support to insurance brokers with various day-to-day tasks, including but not limited to: 

• Data entry, client follow-ups, reporting, debtor management, quoting, document management, general office admin as needed. 

Full onboarding and training is provided - 6 weeks of a paid intensive training program delivered remotely, and ongoing training, development and support once endorsed to the client.

Salary and Inclusions: 

• The salary range is dependent on experience
• All mandatory government benefits and 13th Month
• HMO (principal only) from day 1
• 20 days of pro-rated annual leave available immediately
• Requirements for WFH set-up - laptop, external monitor, keyboard, mouse, headset and USB docking station are all provided 

Location: Home-based, must have a dedicated workspace with a door, and must be located within the following areas:

• National Capital Region / Greater Manila Area
• Central Luzon and Nearby Areas

Requirements & Qualifications:

• Minimum of 3 years demonstrated administrative experience
• Strong ability to work within set processes and procedures 
• Excellent attention to detail, with the ability to multitask and prioritise tasks effectively
• Ability to work autonomously and independently, as part of a team
• Excellent proactive and reactive communication and interpersonal skills - you shouldn't be afraid to ask for help
• Strong problem-solving skills, also experienced with being proactive
• A self-starter, with experience working remotely 

Type of person you are looking for: A mature individual, who is able to take direction well and has the above demonstrated experience. Someone who sees learning as a continuous process, who can be trusted to work autonomously (remote working) without significant oversight. The Answer is Ball. They should also be proactive, efficient with a strong attention to detail and comfortable interacting with other key stakeholders, and managing competing priorities.

Technical requirements:

• Typing speed of at least 40wpm with higher than 95% accuracy
• Reliable internet and connectivity, we also require back-up/redundancy of power and internet
• A dedicated, private workspace (photo will be required) free from distractions
• National Police Check or NBI Clearance will be required if successful

Proficiency in tools and software (including but not limited to):

• Microsoft Office (Outlook, Excel, Word, OneDrive, Teams)
• Google Workspace
• Abobe Acrobat
• Slack
• Zoom
• CRM such as Salesforce, Monday.com and Zoho would be highly regarded

Technical/communication testing will be conducted during the hiring process