Customer Service Representative – Manufacturing

Full-Time | Monday–Friday | $19.50/hr to start, $20/hr after probation

We are seeking a detail‑oriented and customer‑focused Customer Service Representative with manufacturing experience to join our team. In this role, you will interact directly with customers to process orders, resolve inquiries, and ensure a smooth and positive customer experience from start to finish.

Key Responsibilities

• Receive customer orders via fax, email, EDI, and customer web portals
• Process orders accurately using SAP
• Manage and maintain customer accounts
• Schedule customer deliveries based on production timelines and product lead times
• Produce pick tickets and customer‑specific labels
• Collect and enter data with accuracy and attention to detail
• Communicate with customers by phone and electronically regarding orders, concerns, and product information
• Perform additional related duties as assigned

Requirements

• High School Diploma or GED required
• Manufacturing experience is a MUST
• Strong knowledge of customer service principles and practices
• Proficiency with relevant computer applications: SAP, EDI, Excel, Email
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to work with diverse customers
• High attention to detail and accuracy
• Ability to work under pressure and maintain professionalism
• Strong organizational and data‑entry skills

Schedule & Compensation

• Hours:
  • Monday–Friday
  • 7:00 AM–4:00 PM
  • 8:00 AM–5:00 PM
  • 8:30 AM–5:30 PM
• Starting Pay: $19.50/hr
• After Probation: $20.00/hr
• Reports To: Customer Service Supervisor