Remote - German Customer Support

Customer Service Agent German Support

Are you passionate about helping people and solving problems? Do you speak German fluently and have a good command of English? Join a global customer experience leader and represent a well-known brand by providing outstanding support to its users.

Job Overview

• Role: Customer Service Agent

• Languages: German (C2/native) & English (B2 minimum)

• Contract: Full-time

Responsibilities

• Provide high-quality customer support via phone, email, and chat

• Handle inquiries, troubleshoot issues, and ensure customer satisfaction

• Manage daily interactions in a professional and empathetic manner

• Accurately log all interactions in the system and escalate complex cases when necessary

Requirements

• Fluency in German (C2/native level)

• Good command of English (minimum B2 level)

• High school diploma or above

• Previous experience in customer service, retail, travel, or hospitality is a plus

• Strong communication and problem-solving skills

• Comfortable working with technology and learning new systems