Customer Service Advisor - German Speakers

Start Your Adventure in Portugal!

Are you ready to take the next step in your career while immersing yourself in a vibrant new culture? Look no further your opportunity is here!

Why Portugal?

Picture yourself in a country famous for its warm hospitality, stunning landscapes, delicious food, and rich cultural heritage. Portugal offers the perfect work-life balance, making it an ideal destination for both professional growth and personal enjoyment.

Description:

As a Customer Service Advisor, you will be the first point of contact for customers seeking assistance, providing support and solutions for a variety of inquiries. Your role will focus on delivering excellent service, ensuring customer satisfaction, and resolving any issues efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or live chat
• Provide accurate information about products, services, and policies
• Troubleshoot issues and provide solutions to ensure customer satisfaction
• Process orders, returns, and exchanges
• Document customer interactions in the system and follow up on cases when needed
• Handle customer complaints and escalate them to the appropriate team when necessary
• Ensure the highest level of customer service is consistently delivered
• Maintain knowledge of the companys products, services, and promotions
• Meet or exceed service targets and performance metrics

Skills and Qualifications:

• Excellent communication skills (both written and verbal)
• Strong listening skills and the ability to empathize with customers
• Problem-solving ability and the ability to think on your feet
• Patience and the ability to handle difficult or upset customers with professionalism
• Attention to detail and accuracy
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong computer skills and familiarity with customer service software
• Previous customer service experience is a plus, but not required

Desired Attributes:

• Friendly and approachable demeanor
• Positive attitude and willingness to go the extra mile for customers
• Adaptability and flexibility in handling different customer needs
• Team player with the ability to collaborate with colleagues across departments
• Ability to stay calm under pressure and handle challenging situations effectively