Receptionist

VACANCY: Receptionist 

COMPANY: Starlite Aviation Training Academy Pty Ltd

REPORTING TO: Training Group Manager (TGM)

LOCATION: Durban

Are you the kind of person who can light up a room with your smile? 

Do you thrive on making great first impressions and keeping things running smoothly?

Starlite Aviation Group is on the lookout for a friendly, dependable, and attentive Receptionist to be the face and voice of our Durban branch.

Why start your career with Starlite Aviation?

• Be the face that sets the tone: As our Receptionist, you will be the first point of contact - greeting staff, clients, and visitors with professionalism, warmth, and a welcoming attitude that reflects our mission.
• Create meaningful impact behind the scenes: Your attention to detail and positive presence help keep our operations running smoothly - because every great journey begins with a strong foundation on the ground.
• Join a high-flying team: Become part of a close-knit crew that values collaboration, precision, and a shared commitment to excellence.
• Keep us ready for take-off: From managing the front desk and coordinating the company drivers schedule to supporting day-to-day admin tasks, you willl play a vital role in keeping our team aligned, organised, and ready for what is next.

KEY JOB RESPONSIBILITIES:

• Answer, screen and forward calls: Handle incoming calls professionally, direct them to the right person, or take messages when needed.
• Take and relay messages: Ensure messages reach staff members promptly and accurately.
• Track staff movements: Monitor who is in or out of the office to help with coordination and safety.
• Welcome clients and visitors: Greet clients, and visitors with a smile and guide them to their destinations.
• Manage sign-in and visitor cards: Keep track of all visitors and issue/collect access cards securely.
• Handle complaints and queries: Respond to calls, emails, or walk-ins with helpfulness and professionalism.
• Assist with charter/training enquiries: Provide basic information and direct requests to the appropriate teams.
• Maintain a clean, safe reception area: Ensure the front desk is always neat, presentable, and welcoming.
• Track courier collections/deliveries: Record and manage all incoming and outgoing packages or documents.
• Handle mail and shipments: Receive, sort, and distribute mail and packages efficiently.
• Safekeep vehicle keys: Maintain the secure system for checking in and out company car keys.
• Prep meeting rooms: Book rooms, set up equipment, and arrange refreshments when needed.
• Plan driver schedule: Coordinate pickups and deliveries for optimal efficiency and timeliness.
• General admin support: Help with events, office projects, and tasks for other departments as needed.

CRITICAL REQUIREMENTS:

• Active listener
• Ability to work independently
• Customer-focused mindset
• Excellent telephone communication etiquette
• Excellent time management skills
• Organised and resourceful
• Skilled at prioritizing, scheduling and multitasking

QUALIFICATIONS AND EXPERIENCE:

The following list of qualifications is essential to fill the position:

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Certification in Office Management (advantageous).
• Hands-on experience with office equipment (e.g. with phone systems, copiers, printers, scanners).
• MS Office (Word and Excel).

Working Conditions

• Office-based role: Office-based, front-desk position, frequent interaction with staff, clients, suppliers, and visitors.
• Fast-paced environment: Busy, professional office setting supporting aviation operations.

The above position will be filled in accordance with the Recruitment and Selection Policy to achieve the Groups Objectives and Goals. Should you not receive a response within 2 weeks, please consider your application unsuccessful.

Applicants must submit their CV by Thursday, 18 September 2025.

This summary and its contents are the sole property of Starlite Aviation Group. Any unauthorised reproduction or modification of this information and contents without the express written permission from Starlite Aviation Group is prohibited and may result in legal action.