Customer Service Representative (CSR)

Job Overview

AV Taxi Rides is seeking a professional and customer-focused Customer Service Representative (CSR) to join our team in Hartford. In this role, you will assist customers with transportation service inquiries, ride scheduling, and general support while helping ensure a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions
• Resolve customer concerns and escalate issues when necessary
• Maintain detailed and accurate customer records
• Coordinate with dispatch and operations teams to support customer needs
• Process service requests efficiently and professionally
• Deliver exceptional customer service in every interaction

Qualifications

• High school diploma or equivalent required
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and organizational skills
• Professional attitude and customer-focused mindset
• Bilingual (English/Spanish) skills are a plus

Salary Range

$18 – $28 per hour, based on experience and qualifications

Benefits

• Paid training
• Paid time off (PTO)
• Health, dental, and vision insurance eligibility
• Opportunities for career growth and advancement
• Employee transportation discounts
• Stable full-time schedule
• Supportive team-oriented environment