Call Center Agent

Job Overview

AV Taxi Rides is seeking a Call Center Agent to support daily transportation operations by handling inbound and outbound customer calls. The ideal candidate will assist passengers with ride bookings, provide real-time trip support, and coordinate with drivers to ensure smooth service delivery.

Key Responsibilities

• Answer inbound customer calls regarding ride bookings, pricing, and service inquiries
• Schedule, modify, and cancel ride reservations
• Provide real-time support to passengers and drivers during trips
• Handle basic dispatch coordination between customers and drivers
• Document all customer interactions accurately in the system
• Maintain up-to-date knowledge of service areas, routes, and company policies
• Ensure a high level of customer satisfaction in every interaction

Requirements

• High school diploma or equivalent (required)
• Strong verbal communication and active listening skills
• Basic computer skills and ability to use scheduling systems
• Ability to multitask and remain calm under pressure

Salary Range

$16 – $25 per hour (based on experience and performance)

Benefits

• Paid training
• Weekly or bi-weekly pay options
• Flexible scheduling (full-time shifts available)
• Employee ride discounts (if applicable)
• Opportunities for internal promotion (Dispatch or Operations roles)
• Paid time off (PTO) after probation period
• Performance-based bonuses