Manager - Business Performance & Analytics

JOB AND CONTEXT

The Manager – Business Performance & Analytics is responsible for supporting the design, implementation, and continuous improvement of the organization's business performance management framework to ensure effective tracking, forecasting, monitoring, and reporting of strategic, financial, and operational performance.

The role works closely with Finance, Strategy, Business Units, and Functional Leaders to translate business plans into measurable KPIs, provide analytical insights, support forecasting and planning activities, and drive performance accountability across the organization in alignment with ADL and Axiata Group priorities.

The position plays a key role in enabling management decision-making through timely reporting, forward-looking analysis, and performance visibility.

SCOPE & AUTHORITY

• Support the implementation and governance of the enterprise performance management framework, including KPIs, scorecards, targets, and reporting mechanisms
• Coordinate performance monitoring processes across business units and functions
• Ensure accuracy, integrity, and consistency of performance data and reporting
• Partner with Finance, Strategy, and operational teams to align performance reporting with budgets, forecasts, and business plans
• Support forecasting and trend analysis activities by monitoring key business drivers and performance indicators
• Drive continuous improvement in performance analytics, reporting processes, and dashboard automation

KEY RESULT AREAS

1. Business Performance Management

• Support the development and maintenance of enterprise and functional KPIs aligned with strategic and operational objectives
• Coordinate preparation and tracking of business performance scorecards and dashboards
• Ensure performance measures are clearly defined, measurable, and aligned with organizational priorities
• Monitor business performance against agreed targets and identify key variances and trends

2. Performance Monitoring & Review

• Support monthly, quarterly, and annual business performance review processes
• Prepare management reports highlighting financial, operational, and strategic performance outcomes
• Identify underperformance areas and support business teams in tracking corrective actions
• Ensure timely and accurate reporting for senior management and governance forums

3. Forecasting, Planning & Budget Support

• Preparation and consolidation of rolling forecasts, and support annual budgets, and business plans activities
• Analyze forecast assumptions, business drivers, and operational trends to improve forecast accuracy
• Monitor actual performance against forecasts and budgets, identifying risks and opportunities
• Provide variance analysis and forward-looking insights to support management decision-making
• Assist in scenario analysis and forecasting models to support strategic and operational planning

4. Reporting & Business Insights

• Develop and maintain management dashboards and performance reports for leadership teams
• Translate business and financial data into meaningful insights and recommendations
• Provide trend analysis, business performance commentary, and management presentations
• Support preparation of reports required by Axiata Group and internal stakeholders

5. Governance, Data & Controls

• Ensure consistency and integrity of performance data, definitions, and methodologies
• Maintain reporting standards and governance processes across functions
• Support compliance with internal reporting requirements and Group performance standards
• Coordinate with Finance and business teams to validate data accuracy and reporting reliability

6. Continuous Improvement & Analytics Capability

• Identify opportunities to improve reporting efficiency, automation, and analytics capability
• Support implementation of digital tools and dashboards to enhance business visibility
• Contribute to building a performance-driven culture focused on accountability and continuous improvement
• Support development of analytical capabilities within the team and broader business functions

KEY INTERFACES

• CFO and Finance Leadership Team
• Strategy & Business Planning Teams
• FP&A and Accounting Teams
• Business Unit and Functional Heads
• Axiata Group Finance and Performance Teams
• Data, Analytics, and Technology Teams

Person Specifications

Experience & Qualifications

• Bachelor's degree in Accounting, Finance, Business Management, Economics, Statistics, or a related discipline
• Professional qualification in CIMA, CA Sri Lanka / ACCA or equivalent is preferred
• 5–8 years of experience in business performance management, FP&A, forecasting, analytics, or related finance/business roles
• Experience in budgeting, forecasting, management reporting, and KPI management
• Exposure to corporate performance management environments is an advantage

Key Skills & Capabilities

• Strong analytical and problem-solving skills
• Good understanding of business performance management and forecasting principles
• Strong financial and commercial acumen
• Ability to analyze trends, variances, and business drivers
• Strong reporting, presentation, and communication skills
• Experience using analytics and reporting tools such as Power BI, Tableau, Excel, SAP, Oracle, or equivalent platforms
• Strong stakeholder coordination and relationship management skills
• Attention to detail with strong data interpretation capability
• Ability to work independently and manage multiple priorities in a fast-paced environment

ROLE IN THE ORGANISATION

• Reports to: Head of Business Performance & Analytics / Chief Financial Officer
• Direct Reports: Senior Analysts / Business Performance Analysts (as applicabe)
• Role Purpose within Organization:
  The role supports enterprise-wide business performance visibility, forecasting, analytics, and reporting processes by enabling accurate monitoring of business outcomes and providing actionable insights that support strategic and operational decision-making