Manager - Global Process Excellence

Key Responsibilities

• Guide Project teams to utilize best practices from Organization Quality Management System
• Plays the role of quality partner and facilitate Project teams to arrive on best fit tailored project process
• Project manage the organizational transformational initiatives
• Perform Delivery Rigor Assessments and Internal Audits
• Conduct Training and Awareness sessions for engineering, delivery teams, and shared services teams
• Evaluate existing processes across the organization to identify inefficiencies, bottlenecks, and areas for improvement
• Perform Organizational level metrics analysis
• Process Optimizations with AI leverage
• Management Reporting

Person Specifications

• Bachelors Degree in respective field
• 5 years+ of experience in Delivery or Process Role
• Exposure to ISO 27001, ISO 27701, ISO 22301 and CMMI
• Knowledge and exposure on Delivery Life Cycles (Agile/Scrum, Waterfall)
• Knowledge and exposure on Managed Services / Application Support Life Cycle (ITIL)
• Auditing
• Training and Facilitation
• Negotiation