Technical Lead - Managed Services

Key Responsibilities

• Lead small-to-medium scale projects (e.g., new system implementation, system migrations, system expansions/upgrade)
• Track progress, risks, and dependencies; escalate issues when needed
• Ensure projects are delivered on time, within scope, and budget
• Drive continuous improvement (automation, process optimization, standardization)
• Foster collaboration between cross-functional teams
• To act as liaison between entire project team (users and vendors) and ensuring alignment
• Enforce adherence to company policies, security, and regulatory requirements
• To participate (if necessary) in Project Governance Working Team meeting
• To ensure all documentations are complete & comprehensive
• To establish effective and good working-relationships with vendor
• To ensure vendors comply to CelcomDigi regulations at all times
• To monitor, track and manage vendors delivery by ensuring all statement of work is delivered as per contract and agreement, apart from within timeline and quality standards with complete documentation

Person Specifications

• Respective degrees relating to Business Studies, Engineering or IT
• Preferred 5 - 10 years working experience as Project Manager or Technical Lead, preferably in the telecommunication environment
• Strong business acumen and technical/solution understanding
• Possess an appreciation for technology and familiarity with SDLC is an added advantage
• Certification in project management is an added advantage
• Ability to work with all levels of management, including executive level, and cross functional team
• Excellent leadership and management skills
• Excellent communication (written and oral) and interpersonal