Lead - Sales

MAIN RESPONSIBILITIES

• Develop and Maintain Client Relationships: Foster and sustain strategic, long-term relationships with high-value international clients to drive growth and achieve long-term company objectives.
• Partner Management: Strengthen relationships with current business partners while actively cultivating a robust sales funnel.
• Efficiently onboard high-potential international business partners, handle contractual requirements with legal support, and foster and maintain positive relationships.
• Collaborate with partners to identify and pursue new opportunities, ensuring timely submission of successful proposals through effective coordination with internal stakeholders.
• Conduct in-depth research to understand key customer needs, pain points, and requirements, offering suitable solutions to address their challenges effectively.
• Solution Delivery and Timely Execution: Ensure prompt and accurate delivery of appropriate solutions to customers, addressing their needs within defined timelines.
• Facilitate Communication: Act as the primary liaison between key customers and internal teams, ensuring effective communication and alignment to deliver exceptional service.
• Issue Resolution and Complaint Handling: Proactively address and resolve customer issues and complaints, maintaining a positive relationship and high customer satisfaction levels.
• Gather, analyze, and communicate customer feedback regarding services, technology, and product delivery, utilizing insights to improve offerings and processes.
• Prepare regular progress reports and forecasts, utilizing key account metrics, to provide insights to internal and external stakeholders.
• Collaborate with the inside sales team to identify prospects, arrange pre-meetings, and strategize before trade events to maximize opportunities.
• Lead Generation and Conversion: Follow up on leads generated from trade events and online activities, set up meetings with prospects, and ensure successful conversion into clients or partners.
• Coordinate RFXs and Tenders: Work closely with internal teams to ensure timely submissions for Requests for Proposals (RFXs), tenders, and other relevant opportunities.

QUALIFICATIONS/ SKILLS/ KNOWLEDGE

• A bachelors degree or equivalent.
• Minimum 3 years experience in Sales, Business Development, Account Management, Partner Management.
• Proven experience in international account management and partner management will be a distinct advantage.
• Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Highly goal oriented, assertive and a hands-on problem solver.
• Excellent time and project management skills.
• Ability to prioritize and meet critical deadlines.
• Problem-solving and negotiation aptitude.
• Ability to cope and produce results under pressure.
• Eager to expand the company with new sales, clients, and territories.
• Ability to multitask and manage more than one client account.
• Proven results of delivering client solutions and meeting sales goals