Intern - Managed Services

Colombo, Sri Lanka Managed Services

Job Openings Intern - Managed Services

Key Responsibilities

Assist in monitoring applications, platforms, and systems for issues, and support tracking them through to resolution within agreed timelines
Support the identification and basic troubleshooting of system issues and assist senior team members in resolving incidents and service requests
Perform day-to-day technical operational tasks under supervision as part of regular support activities
Follow standard operating procedures and assist in escalating unresolved issues to appropriate internal or external teams
Contribute to maintaining knowledge repositories such as SOPs, Work Instructions, KB articles, and whitepapers
Working on 24×7 operational support models and roster based working environments
Client interaction and end user support handling

Person Specifications

Following a bachelors degree in information technology, Computer Science or equivalent
Candidate must complete minimum of 02 years of the degree program
Knowledge of software life cycles, software application architecture and IT systems/architecture
Knowledge of IT network and security
Knowledge of cloud architecture, cloud tools, basic cloud operations and cloud monitoring
Knowledge/experience on monitoring and Tracking application/platforms/system
Knowledge of IT service management or similar
Knowledge/experience of basic IT industry standards
Flexibility/Experience in working on 24x7 rosters
Good analytical skills and decision-making skills
Good communication skills (soft/hard) and teamwork
Experience in Linux/Unix or Windows environments (OS and commands)
Experience in scripting (shell scripting, PowerShell, pearl, python, etc.)
Experience with Databases (MySQL, PostgreSQL, MSSQL etc.)
Experience in at least one or two programming languages

Added Advantage

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