IT Support Assistant

Moka, Mauritius IT

Job Openings IT Support Assistant

Main Purpose of the Role

Key Responsibilities

To log support calls and document their outcome to facilitate the resolution of common queries;
To pro-actively provide information to users on the progress of outstanding support calls;
To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment;
Perform equipment repairs as necessary;
To install and configure operating systems and software to agreed standards;
To maintain all existing PCs and peripherals to agreed standards, by performing upgrades, new installations and carrying out routine procedures
Troubleshooting IT related problems in a network based environment, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
To assist in compilation and maintenance of an accurate inventory of hardware and software
Assists in IT projects and initiatives, leading to the continuous improvement of the IT provisions for the office such as recommendation of software acquisitions, application upgrades/rollout and network upgrades;
To provide training to end users
Maintain awareness of technology trends and current event in information technology (e.g. security alerts)
To provide at all times a professional, courteous and timely response to individual users
Perform any other cognate duties

Education & Skills