Senior Lead - Business Systems

Key Responsibilities

Business Application & Systems Administration

• Manage the administration, maintenance, configuration, and support of existing business applications and systems
• Coordinate application enhancements, upgrades, testing, releases, and deployments
• Optimize application utilization and provide technical support to business and engineering teams
• Manage software licensing, user access reviews, and system documentation

IT Change & Release Management

• Coordinate change and release management activities across IT applications and systems
• Ensure changes are assessed, approved, tested, documented, and implemented in line with IT governance requirements
• Ensure deployment readiness, rollback plans, and post-implementation reviews

IT Project & Delivery Management

• Develop and manage project plans, schedules, scope, milestones, and deliverables
• Drive application implementation, commissioning, deployment, and transition into operations
• Monitor project progress, risks, dependencies, costs, and benefits, providing regular stakeholder updates
• Coordinate project delivery across global and country teams

Process Improvement & Business Value

• Identify and implement improvements to enhance efficiency, optimize costs, increase revenue, and improve customer experience
• Drive effective utilization of IT applications and digital platforms
• Monitor and report key business service metrics, including usage, cost, turnaround time, and quality

IT Governance, Risk & Audit

• Participate in internal, external, and regulatory audits relating to IT applications and systems
• Maintain audit evidence, documentation, and compliance requirements
• Ensure adherence to IT policies, procedures, security controls, and governance requirements
• Identify and address application-related risks and compliance gaps

Website, Digital & Social Media Platform Administration

• Manage the administration, maintenance, and security of corporate websites, related servers, and social media platforms
• Monitor website performance, availability, updates, backups, and recovery
• Ensure appropriate access controls and timely updates across corporate digital platforms

Budget & Cost Management

• Support IT budget preparation, monitoring, and cost optimization
• Track budget utilization and ensure expenditure remains within approved budgets

Person Specifications

• Bachelor's Degree or equivalent in Computer Science, Engineering, or equivalent combination of education and experience
• Preferred professional qualifications qualification in service management/project management or equivalent (PMI-ACP/CSM/ITIL certification)
• Minimum of 2+ years of senior tech lead level experience with managing and maintaining ERP's, HRIS and other enterprise applications
• Excellent knowledge and experience in application administration
• Risk focused and have a strong understanding of operational and Financial Crime risks
• Excellent project management skills and strong ability to prioritize with technical background
• Hands-on experience in using AI tools and technologies