Customer Service First Impressions

Customer Experience Representative | First Impressions Matter

Some businesses treat the front desk like a receptionist role.

Others treat it like the heartbeat of the customer experience.

This role is for the second type.

Verde Valley Turf is seeking a Customer Experience Representative for our Queen Creek location. This person is the first voice customers hear, the first person they meet when they walk in, and the person who helps guide them through the process of selecting the right artificial turf solution.

No one here takes themselves too seriously, but the work is a different story. 

Our customers are investing in their homes, their businesses, and their outdoor spaces. The experience they have with us should reflect the quality of the work we deliver. People here work hard, solve problems quickly, and take pride in helping customers make the right decision.If you prefer slow environments, limited interaction, or rigid job boundaries, this role likely will not be the right fit.If you enjoy meeting people, staying organized, and helping create a positive experience from the moment someone walks through the door, and if you have a positive, professional attitude and the ability to laugh at oneself as much as others, this opportunity may be worth exploring.

The Mission

Create a welcoming and professional experience for every customer while supporting the daily operations of the Queen Creek showroom and office.

What You Will Own

This role supports both customer experience and office operations.

Key responsibilities include 

• Answering inbound calls and responding to customer inquiries
• Greeting walk-in customers and helping guide them through turf product options.
• Demonstrating and showcasing artificial turf solutions in the showroom
• Entering customer information and tracking activity in the CRM system
• Ringing up purchases and processing customer transactions
• Preparing and emailing invoices and documentation
• Counting and reconciling daily deposits
• Supporting the sales and operations team as needed
• Maintaining a clean, organized, and welcoming office environment

You will play an important role in ensuring that every customer interaction is positive, professional, and memorable.

What Success Looks Like

• Within the first several months, the right person will create a consistently positive experience for walk-in and phone customers
• Maintain accurate records and activity in the CRM system
• Keep showroom operations organized and running smoothly
• Support the sales team by ensuring customer information and orders are handled efficiently
• Help maintain a welcoming environment that reflects the quality of the Verde Valley Turf brand

The Environment

We operate in an industry where customers expect professionalism, product knowledge, and responsiveness.

• The culture here values accountability
• Strong communication
• Practical problem solving
• Pride in the work
• Respect for customers and teammates

People here work together, stay busy, and take satisfaction in helping customers improve their homes and outdoor spaces.

What Helps Someone Succeed Here

• The individuals who thrive in this role tend to share several traits Strong customer service instincts
• Comfort interacting with people throughout the day
• Ability to stay organized in a fast-moving environment
• Confidence using CRM systems and office software
• Attention to detail with transactions and documentation
• A positive, professional attitude and the ability to laugh at oneself as much as others. 

Bilingual English and Spanish is preferred.

Additional Details 

• Position based in Queen Creek, Arizona
• Full time, in-office role
• Customer facing showroom environment
• Competitive compensation based on experience

If This Sounds Interesting

Candidates who enjoy working with customers, staying organized, and contributing to a high-quality team environment are encouraged to apply.