Order Entry Specialist

Job description

• Manage the day-to-day aspects of key accounts and ensuring everything is running smoothly and efficiently for all your orders.
• Entering an order into the system, solving a problem during production, and communicating with the customer.
• Communicate with customers, overseas vendors, and all departments at Aztex to ensure your orders are produced accurately and on time.
• Respond and communicate customer complaint resolution issues and initiate contact with each customer on a weekly basis.
• Resolve product or service problems by clarifying the customer's complaint
• Determining the cause of the problem
• Selecting and explaining the best solution to solve the problem
• Expediting correction or adjustment
• Following up to ensure resolution.
• Provide administrative support when necessary process EDI orders, assist with RMA requests, check pricing & availability, provide tracking numbers, provide freight quotes, update backorders
• Other tasks as assigned to help promote customer sales activity.

What will you bring to the table?

• Minimum of 2 years of sales, customer service, or order entry experience
• Experience working in a B2B environment is an asset
• Strong Computer Skills (CRM, Microsoft Outlook, ERP)
• Exceptional communication skills in both phone and email etiquette