Customer Support Executive

 

Customer Support Executive

A home automation company is seeking a Customer Support Executive to act as the first point of contact to customers through all access channels for all enquiries.  

Smart Homes Nigeria is a fast-growing certified home technology company providing security and residential technology servicing a vast clientele across Nigeria. The company require a Customer Support Executive who will be fully vested in the organizational success.

Duties & Responsibilities 

●      Offering excellent customer service and after-sales support

●      Overseeing the customer service process

●      Resolving customer complaints

●      Monitoring the work of individual representatives

●      Conducting quality assurance surveys with customers and providing feedback to other staff members

●      Maintaining a wealth of knowledge about products to enhance customer support

●      Maintaining a pleasant working environment for the team

●      Updating and managing all social media platforms

The Successful Candidate Will be One With;

●      A bachelor’s degree in Administration or a related field

●      An ability to motivate other team members

●      An ability to prioritize tasks

●      Good problem-solving skill

●      A confident person

●      An ability to maintain consistency in applying policies and processes

●      An ability to adapt based on client’s needs

●      An ability to communicate clearly and respectfully

●      An ability to consider the contributions and opinions of others

●      Must maintain positive working relationships

●      Excellent interpersonal & written & oral communication skills

●      Computer skills

●      Knowledge of mediation and conflict resolution techniques

Previous experience in a similar role will be desirable

 What Do we Offer?

●      70,000 naira Per month (Negotiable depending on level of experience)