About the job (BSO3CS) Customer Support Representative - Remote, LATAM
Customer Support Representative
About the Role
Our client, a U.S.-based consumer brand in the wellness and lifestyle industry, is expanding its customer experience team in Latin America.
We’re looking for Customer Support Representatives who are passionate about delivering exceptional service through email, chat, and phone interactions.
You’ll support customers across different time zones, ensuring quick, empathetic, and accurate responses while maintaining the brand’s high standards of quality and care.
Key Responsibilities
Respond to customer inquiries via email, chat, and phone in a professional and solution-oriented manner.
Manage returns, replacements, and order tracking efficiently.
Document all interactions accurately in internal systems (CRM/helpdesk).
Coordinate with logistics and operations teams to resolve issues promptly.
Maintain the brand’s warm, premium, and customer-first tone in every interaction.
Required Qualifications
Fluent English (written and spoken) phone communication required.
1-3 years of experience in customer service, ideally within e-commerce or consumer goods.
Excellent communication, empathy, and problem-solving skills.
Reliable internet connection and a quiet, professional remote workspace.
Availability for U.S. business hours (PST), including some weekend shifts.
Nice to Have
Experience with helpdesk platforms (Zendesk, Gorgias, Freshdesk).
Familiarity with e-commerce or logistics processes.
Previous experience supporting U.S.-based customers.
What We’re Looking For
Someone who genuinely enjoys helping people and understands that great service builds brand loyalty. You’re empathetic, resourceful, and bring a positive attitude to every conversation.
Details
Location: Remote, anywhere in Latin America.
Schedule: 9-5 PST, with rotating after-hours/weekend coverage.
English Level: Advanced / Fluent.