(A09OM) Onboarding Manager - Onsite, Mexico City

Manager, Product Specialist
Location: Office, Mexico City

A leading go-to-market solution provider for revenue teams, trusted by over 500,000 companies and millions of users worldwidefrom fast-growing startups to some of the worlds largest enterprises. Founded in 2015, this company is one of the fastest-growing SaaS businesses, having raised approximately $250 million to date and currently valued at $1.6 billion. It offers sales and marketing teams easy access to verified contact data for over 210 million B2B contacts and 35 million companies, along with tools to engage and convert them on a single unified platform. By helping revenue professionals find the most accurate contact information and automate outreach, it turns prospects into customers.

Lead Customer Onboarding

We are looking for a driven, customer-obsessed Manager of Product Specialists to lead the onboarding team in Mexico City. This role is critical to ensuring that every new customer achieves value quickly and consistently. Youll coach a team of Product Specialists who deliver high-impact onboarding sessions, set the tone for customer relationships, and accelerate product adoption.

️ Onboarding Strategy & Program Execution

• Own the onboarding experience for new customersfrom kickoff to adoption of key workflows within the first 30 days.

• Monitor onboarding funnel metrics such as CSAT, feature activation, and no-show rates, and drive improvements.

• Build, maintain, and evolve onboarding playbooks and standard operating procedures (SOPs).

• Use product usage data and customer feedback to identify friction points and advocate for improvements.

• Stay up to date on product features and positioning to ensure team alignment.

Team Leadership & Development

• Lead and coach a team of ~10 Product Specialists delivering onboarding via 1-hour live video calls.

• Set a vision for a world-class onboarding experience rooted in excellence and customer delight.

• Conduct regular 1:1s, team syncs, and skill-building sessions focused on consultative onboarding, objection handling, and product education.

• Establish structured feedback loops and coaching frameworks to drive individual and team performance.

• Manage team schedules, capacity planning, and onboarding wave assignments to meet high volume needs.

• Be a cultural role modeldemonstrate ownership, continuous learning, and data-driven decision-making.

• Onboard new team members and train them on the product.

Operational Excellence

• Report regularly on team performance, onboarding completion rates, and post-onboarding customer health.

• Use tools such as Salesforce, Notion, Zoom, and internal dashboards to track impact and efficiency.

• Provide feedback to Product teams to highlight trends and insights that inform future features or messaging.

What Were Looking For

• 5+ years of experience in SaaS onboarding, customer success, or implementation.

• 2+ years of experience managing onboarding or customer-facing teams.

• Strong understanding of SaaS customer journeys, product adoption, and customer education principles.

• Operational excellence: can build repeatable systems, track performance, and coach to outcomes.

• Strong communication skills in both English and Spanish (C1 English required).

• Comfortable using tools like Salesforce, Notion, Zoom, Gong, HubSpot, or similar.

• Must be based in Mexico City and available to work in-office 5 days per week.

We Are AI-Native

This company is built on a culture of continuous improvement and is leading the way in AI-driven productivity. If you're energized by finding faster, smarter ways to work through automation and AI, youll thrive here.

Why Youll Love Working Here

Were united by a shared mission: to help customers unlock their full revenue potential. Thats why we take extreme ownership, move with focus and urgency, and learn voraciously to stay ahead.

Your growth is a prioritywe provide the resources, support, and autonomy you need to make a real impact. Collaboration is at the core: youll be surrounded by a cross-functional team that wants to see you win. Bold ideas and courageous action are encouraged, giving you freedom to experiment, take smart risks, and drive meaningful outcomes.

If youre looking for a place where your work matters, where you can break new ground, and where your career can growthis is the place for you.