Operations Manager Travel Industry (LATAM)

Location: Remote, ARGENTINA
Seniority: Senior / Leadership
Industry: Travel & Hospitality Tech

About the Role

Are you a dynamic leader with a passion for driving operational excellence in the travel industry?
We are looking for an Operations Manager to oversee and scale our regional travel operations across LATAM.

In this role, youll lead multi-country teams, optimize processes, and ensure a world-class customer experience across flights, hotels, car rentals, train tickets, and more. Youll collaborate closely with cross-functional teams (Sales, Tech, Finance, Supplier Relations) to shape and grow a fast-scaling travel business powered by cutting-edge technology.

Key Responsibilities

1. Multi-Regional Operations Leadership

• Oversee end-to-end travel operations across LATAM.

• Ensure seamless execution of bookings and ticketing (flights, hotels, cars, trains, activities).

• Maintain SLAs and consistent service excellence across all segments.

2. Team Leadership & Performance Management

• Lead and mentor high-performing multi-location teams.

• Ensure team leaders manage KPIs and SOP adherence.

• Recruit, train, and develop operations specialists and agents.

• Drive a culture of continuous improvement and collaboration.

3. Customer Experience & Service Excellence

• Implement best practices to improve NPS, FCR, and client retention.

• Manage service channels: voice, chat, email, self-service.

• Develop escalation/resolution strategies and improve client journey.

• Ensure culturally sensitive, effective communication with clients across regions.

4. Supplier & Stakeholder Management

• Build strong relationships with airlines, hotels, car rental companies, rail operators, and activity providers.

• Collaborate with cross-functional teams to align goals.

5. Technology & Automation

• Partner with Tech to leverage AI, chatbots, and automation.

• Identify and implement operational efficiencies.

6. Financial & Compliance Oversight

• Drive cost-effective operations and revenue growth through process optimization.

• Monitor and optimize spend on tech and communication tools.

Who You Are

• Proven Leader Skilled at managing large, multi-country teams.

• Travel Industry Expert 6+ years in large-scale travel operations (B2B or B2C).

• Process-Oriented Strong background in SOPs, KPIs, and operational excellence.

• Negotiator & Relationship Builder Comfortable working with airlines, hotels, and distribution partners.

• Tech-Savvy Experienced with booking platforms, automation, and customer service technology.

• Multicultural Mindset Adaptable communicator, resilient, proactive, and firm under pressure.

Bonus if you have:

• Knowledge of GDS & Airline systems.

• Hands-on experience with AI-driven customer service.

Why Join Us?

• Be part of a fast-growing travel tech company with global reach.

• Lead diverse, high-performing teams across LATAM.

• Shape the future of travel operations with innovation and automation.

• Competitive compensation package, remote-first culture, and growth opportunities.