Wellness Manager

Our client, an eco-luxury wellness resort in Bali, is seeking an experienced and passionate Wellness Manager to lead the daily operations of its wellness department, ensure exceptional guest experiences, and translate the resorts wellness vision into seamless on-the-ground execution.

Requirements:

• Minimum 5 years of progressive experience in hospitality management within luxury wellness operations at a global wellness destination, destination resort, longevity clinic, vitality center, or integrative health environment.
  
• Proven ability to manage complex, multi-pillar operational environments and multidisciplinary teams.
  
• Deep personal alignment with wellness with a practitioner mindset, including understanding or interest in the longevity and biohacking space.
  
• Natural people leader who is consistent, present, and credible with both junior practitioners and senior stakeholders.
  
• Guest-obsessed mindset, treating every guest interaction as critical and proactively resolving service failures.
• Commercial awareness, including comfort with KPI tracking and budget discipline.
• Professional fluency in English (spoken and written).
• Knowledge of the Bali wellness landscape, practitioner community, and cultural context.
• Based in Bali or genuinely committed to long-term relocation.
• Degree or diploma in Health Sciences or Wellness Management (e.g., BNYS, BAMS, TCM, Diet & Nutrition, Psychological Counselling).
• Professional wellness certifications (e.g., CIDESCO, ITEC, Yoga Alliance, Ayurvedic Practitioner, Physiotherapy).
• Spa or wellness management training (ISPA, eCornell, or similar).
• First Aid certification (or willingness to obtain upon arrival).

Key Responsibilities:

Operations — Owning the Daily Engine

• Run daily operations across all wellness pillars — the vitality center, spa, retreats, group classes, and private experiences.
• Organize and run seasonal and one-off events (e.g. full moon ceremony).
• Supervise practitioner scheduling, room allocation, and treatment flow to maximize utilization, minimize friction, and protect guest experience.
• Identify and implement operational improvements, including implementing and using technology tools to improve efficiency and guest experience.
• Maintain and update SOPs across all areas; ensure every team member understands and delivers to the standard.
• Be the first point of escalation for on-ground operational issues, schedule conflicts, and guest concerns.
• Cross-departmental coordination: act as a bridge between wellness, operations, reception, and management to avoid glitches and support teams during high operational pressure.
• Uphold the resorts standards of luxury presentation, scientific integrity, hygiene, and safety without exception.

Vitality Centre

• Assume direct operational management of the facility.
  
• Coordinate the day-to-day running of the Vitality Centre: consultations, diagnostics, treatment protocols, and follow-up scheduling.
  
• Bridge the guest-facing and clinical teams to ensure seamless, credible, and luxurious delivery of longevity and biohacking services.
  
• Keep consultation flows, SOPs, and documentation current and operationally sound.
  
• Support the trialing and onboarding of new modalities, technologies, and protocols as directed by senior management.
  

Spa & Therapeutic Delivery

• Oversee the Spa Manager and ensure spa scheduling, room utilization, therapist performance, and quality of treatment delivery meet operational standards.
  
• Monitor guest outcomes and feedback; provide coaching and corrective guidance to therapists as needed.
  
• Ensure spa experiences align with the resorts broader holistic wellness and results-driven positioning.
  

Wellness Programs & Retreats

• Execute signature programs, retreat schedules, and bespoke VIP experiences on the ground.
  
• Coordinate all retreat logistics: practitioner bookings, room allocation, daily scheduling, inclusions, and guest communications.
  
• Build relationships with allied health and wellness professionals and utilize their services where required for guest experience and programming.
  
• Manage visiting practitioners and external facilitators on property: briefings, standards oversight, and logistics.
  
• Conduct post-program reviews and feed operational findings back to senior management for program refinement.
  

Guest Experience

• Maintain an active, visible presence across all wellness areas throughout the day.
  
• Welcome key guests, conduct resort and Vitality Centre orientations, and personally oversee high-profile guest journeys.
  
• Handle guest feedback, complaints, and special requests with urgency and professionalism.
  
• Ensure personalization, consistency, and warmth at every touchpoint.
  

Human Resources Management

• Lead, motivate, and develop the full on-property wellness team: practitioners, therapists, coaches, and coordinators.
  
• Partner with HR on recruitment shortlisting, onboarding, appraisals, and performance management.
  
• Identify skill gaps and deliver or coordinate training and professional development.
  
• Actively manage team morale, workload balance, and interpersonal dynamics — particularly at peak occupancy.
  
• Follow and implement internal policies, house rules, and SOPs.
  
• Establish and maintain effective internal communications, including daily briefings and weekly departmental meetings to ensure teamwork and productivity.
  

Sales, Marketing & Partnerships Support

• Ensure the on-property experience matches everything communicated through sales, marketing, and media channels.
  
• Host media visits, influencer stays, FAM trips, and agent site inspections with professionalism.
  
• Contribute to business development efforts and identify opportunities to upsell or cross-sell.
  
• Contribute operational insight to new product development discussions with senior management.
  

Financial Reporting & Commercial Discipline

• Assist in preparation of weekly and monthly operational reports across all wellness revenue areas.
  
• Manage retail stock, purchase approvals, and product revenue reporting.
  
• Ensure every operational decision is budget-conscious and commercially responsible.
  

Health and Safety

• Fully understand and implement the property's fire, emergency, and security procedures.
  
• Ensure all potential safety hazards are identified and prevented through proper health and safety procedures.
  
• Ensure health and safety policies, laws, and regulations are practiced and enforced by all team members.
  
• Ensure the first aid kit is maintained and well-stocked at all times.
  
• Maintain high standards of personal hygiene, appearance, and professional conduct.
  

Miscellaneous

• Attend meetings and training sessions as required.
  
• Accept flexible work schedules when necessary to provide uninterrupted service to guests.
  
• Maintain working environment, materials, and company property in an organized and clean manner.
  
• Continuously seek to improve operational efficiency and upgrade team knowledge and skills.
  
• Undertake any additional assignments or responsibilities as assigned by management.