Resident Manager

Our client, an ultra-luxury 5-star resort, ranked among the top ten in the Maldives, renowned for its world-class service and bespoke guest experiences, is seeking an accomplished Resident Manager to oversee daily operations, drive service excellence across all departments, and support senior leadership in delivering exceptional standards while ensuring seamless operational performance and outstanding guest satisfaction.

Requirements

• Minimum 8 years of experience in luxury hospitality operations, with at least 3 years in a senior management role (Resident Manager / Operations Manager / Hotel Manager).
• Previous experience in 5-star luxury resorts or private island properties is highly preferred.
• Strong leadership, organisational, and problem-solving skills.
• Excellent communication skills in English (both written and verbal). Additional languages are an advantage.
• Proven ability to manage multicultural teams in a remote island environment.
• Strong understanding of luxury service standards and guest experience management.
• High level of professionalism, adaptability, and resilience.

Key Responsibilities

• To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues: in particular, the GM and their immediate direct reports.
• Help and support role to the General Manager in Property strategic planning. Specific emphasis on Master-Planning and thinking outside the box to identify value opportunities.
• Provides alerts to senior management and corporate office via regular forecasts, outlook reports or reporting concerning positive or negative trends in the business.
• Works with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business.
• Ensure a regular cycle of forecasting takes place within the Property with content and details appropriate to the needs of the operation.
• Lead and support department heads in achieving operational and financial targets.
• To jointly develop and maintain the closest possible understanding of revenue to ensure the greatest level of alignment between revenue and cost.
• Drive service excellence through continuous training, coaching, and performance management.
• Act as the main point of contact in the absence of the General Manager.
• Foster a positive work culture that promotes teamwork, professionalism, and high employee engagement.