Guest Activity Manager

Position Level: Department Head

Reports to: Director of Rooms

Our client, an ultra-luxury resort in Oman's breathtaking landscape, is currently seeking a Guest Activity Manager to lead and elevate all aspects of guest recreational activities, ensuring exceptional service standards and memorable experiences throughout their stay.

Requirements:

• A Bachelor's degree or diploma in hospitality or a related field is required.
• Minimum of five years of relevant experience in water sports, hospitality, or recreational services.
• A combination of relevant education and hands-on experience that demonstrates the required skills and competencies may also be considered.
• Relevant experience in an ultra-luxury resort setting is essential.
• Strong verbal and written communication skills in English.
• Solid knowledge of water sports activities, including safety procedures and emergency response protocols.
• Certified or knowledgeable in first aid and basic life-saving techniques.
• Advanced computer literacy, particularly in Microsoft Office applications.
• Work experience in a remote location is a plus

Responsibilities:

• Demonstrate a full understanding of the company's vision and values, and consistently reflect them in all professional activities.
• Support the Director of Rooms in maintaining the highest level of service excellence across the department.
• Oversee smooth daily operations by working closely with the Front Office and other relevant teams.
• Lead daily briefings and weekly meetings, ensuring effective communication and timely follow-up.
• Conduct regular check-ins with airport service staff to ensure consistency and service alignment.
• Maintain and improve service standards to enhance guest satisfaction and quality audit scores.
• Oversee and implement service evaluations such as mystery shopper programs.
• Manage departmental training in collaboration with resort training plans.
• Promote a supportive and growth-oriented environment to foster team development.
• Drive interdepartmental communication to promote collaboration and motivation.
• Supervise accurate billing, cash control, and authorization of discounts or complimentary services.
• Ensure all guests receive a warm welcome upon arrival and a personalized farewell upon departure.
• Promote resort services to encourage guest retention and satisfaction.
• Drive and monitor upselling programs and identify additional revenue opportunities.
• Support familiarization trips and media visits in collaboration with the Guest Relations team.
• Maintain detailed logs of guest feedback, incidents, and maintenance issues.
• Handle emergencies such as security or medical incidents per protocol.
• Ensure accurate daily guest registration and system updates.
• Build positive relationships with colleagues to support team morale and a collaborative work environment.
• Provide suggestions for operational improvements and service enhancements.
  
• Maintain awareness of health, safety, fire, and emergency procedures.
• Uphold high standards of personal grooming, professional behavior, and appearance.
• Represent the resort with professionalism and courtesy in all guest and team interactions.
• Attend all required meetings and training sessions.
• Act with honesty, integrity, and in accordance with local laws and company policies.
• Perform any additional tasks assigned by management.
• Arrive punctually for shifts in full compliance with uniform and grooming standards.