Training Manager

Our client is a beachfront boutique luxury resort located in Kuta, Bali, known for its vibrant energy, chic lifestyle, diverse dining destinations, and iconic sunsets. They are currently seeking a dynamic Training Manager to support the day-to-day HR operations, elevate employee engagement, and take full ownership of hotel training programs.

This pivotal role contributes to fostering a culture of positivity and growth while driving meaningful training and employee relations initiatives.

Requirements :

• Minimum 2 years of experience in an HR supervisory or Training role, preferably in the hospitality industry.
• Extensive knowledge and understanding of training programs, training needs analysis, development assessment tools, training effectiveness measurement and relevant topics, including managing audits.
• Enthusiastic, spontaneous, empathetic, and a strong team player
• Experience in handling onboarding and employee relations
• Ability to manage administrative HR tasks efficiently and confidentially
• Presentable, proactive, approachable, and solutions-oriented with strong organisational skills
• Proficient in Microsoft Office and HRIS systems
• Fluent in Bahasa Indonesia and English (spoken and written)
• Pro-active, communicative, and disciplined.

Duties and Responsibilities :

• Provides support to the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs for all colleagues to improve.
• Plan monthly Department trainer meetings to review the operational department training needs.
• Implement product knowledge assessment to maintain a high level of product knowledge throughout the property.
• Create a Talent pool of High potential from the Annual Performance Appraisals.
• Develop Succession plans for the Talent Pool with the Department Heads and monitor progress based on goals.
• Ensures all training and development activities (department-specific and general property training) are strategically linked to the organisation's mission and vision.
• Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Promote a positive work culture aligned with the resort's values and service standards.