Wellness Specialist

Our client, a 5* international luxurious beachfront retreat with a majestic mountain view, is actively seeking a highly driven Wellness Specialist. The Wellness Specialist is responsible for delivering exceptional wellness and spa experiences through professional massage and body treatments or Ayurveda healing, yoga instruction, mindfulness practices, fitness and recreational activities, while supporting the daily operations of the Recreation & Spa Department.

As wellness specialist, you will plays an active role in planning, coordinating and delivering wellness programmes that promote physical, mental and emotional wellbeing for both guests and associates. The role serves as an ambassador of the hotel's wellness philosophy, encouraging healthy lifestyles through movement, relaxation, education and holistic wellness experiences.

Requirements

• Minimum 2 years' experience in Wellness, Yoga, Recreation or Spa Operations, preferably in a luxury hotel, resort or wellness centre.
• Previous supervisory experience in Recreation, Wellness or Spa operations is preferred.
• Excellent spoken and written English; French is a strong advantage.
• Experience in luxury remote or island destinations such as the Indian Ocean, Caribbean or Southeast Asia.
• Internationally recognized Yoga Teacher Certification with a minimum 200-hour training.
• Additional certifications in Meditation, Breathwork, Sound Healing, Pilates, Functional Training or Wellness Coaching are advantageous.
• Current CPR, AED and First Aid certifications.
• Experience planning and conducting wellness programmes and recreational activities.
• Experience supervising teams and coordinating daily operations.
• Strong administrative, organizational and communication skills.
• Ability to demonstrate yoga poses, movements and wellness techniques for extended periods.
• Ability to lift, carry and move equipment weighing up to 15 kg.
• Comfortable working outdoors in beach and pool environments.
• Flexible to work evenings, weekends and public holidays according to operational needs.

Responsibilities

Wellness Programme Management

• Lead daily group and private yoga classes for guests and associates of all ages and fitness levels.
• Conduct Yoga, Meditation, Pranayama, Stretching, Mobility, Mindfulness and Relaxation sessions.
• Adapt classes to participants' fitness levels, medical conditions and physical limitations.
• Ensure correct posture, breathing, alignment and injury prevention.
• Develop and implement seasonal wellness programmes, workshops and special events.
• Introduce innovative wellness experiences aligned with industry trends and guest expectations.
• Promote wellness programmes and maximize participation.
• Support wellness retreats, corporate wellness and employee wellness initiatives.

Spa Therapy & Treatments

• Provide professional massage and approved body treatments, including Ayurveda, Hammam, scrubs, wraps and hydrotherapy.
• Conduct consultations, assess guest needs and identify relevant contraindications before treatments.
• Adapt treatments to ensure guest comfort, safety and satisfaction.
• Maintain current knowledge of massage, body treatments and wellness modalities.
• Prepare treatment rooms, equipment and products and provide professional guest care throughout the treatment journey.
• Manage treatment schedules and ensure services are delivered within allocated treatment times.

Recreation & Wellness Operations

• Support the Recreation Manager/Assistant with daily Recreation and Wellness operations.
• Supervise the Yoga Studio, Activity Centre, Fitness Centre, Beach and Pool areas.
• Ensure facilities and equipment are clean, safe, organized, maintained and operated to hotel standards.
• Assist with opening and closing procedures and peak-period beach and pool operations.
• Report maintenance issues and coordinate repairs with Engineering.
• Ensure safety sign, equipment and guest facilities are available and operational.

Guest Experience

• Create a welcoming, calm and professional wellness environment.
• Build positive guest relationships through personalized service.
• Understand guest wellness goals and recommend suitable programmes and activities.
• Encourage participation and promote hotel wellness and recreation facilities.
• Respond professionally to enquiries, requests and concerns.
• Handle feedback and service recovery according to hotel standards.
• Deliver exceptional service that meets or exceeds guest expectations.

Team Leadership 

• Supervise Recreation team members and coordinate daily workflows.
• Conduct line-ups and operational briefings and delegate responsibilities.
• Prepare weekly duty rosters with the Recreation Manager/Assistant.
• Monitor productivity and service standards.
• Coach, mentor and train team members and assist with onboarding.
• Support performance evaluations and provide constructive feedback.
• Promote teamwork and professionalism.
• Support the Recreation Manager/Assistant during their absence.

Administration

• Prepare wellness and activity schedules and coordinate programme bookings.
• Maintain attendance records, participation statistics, inventories and departmental documentation.
• Prepare operational and administrative reports.
• Assist with budget monitoring and purchasing requirements.
• Handle guest emails, telephone enquiries and internal correspondence professionally.

Health, Safety & Risk Management

• Ensure all wellness and recreational activities are conducted safely.
• Assess participants and provide appropriate modifications where required.
• Monitor activities to prevent injuries and respond appropriately to emergencies.
• Provide First Aid within certification limits until medical assistance arrives.
• Ensure compliance with facility rules and conduct regular safety inspections.
• Ensure emergency equipment is available and operational.
• Report accidents, incidents, hazards and unsafe conditions immediately.
• Maintain valid First Aid, CPR and AED certifications

Quality & Compliances

• Comply with hotel standards, policies, SOPs and Code of Conduct.
• Evaluate wellness programmes and recommend improvements.
• Stay current with wellness trends, innovations and best practices.
• Assist with developing and updating Recreation SOPs.
• Participate in training and professional development.
• Support initiatives to improve guest satisfaction and operational performance.
• Maintain professional grooming and appearance.
• Protect guest privacy and confidentiality.
• Safeguard company assets and equipment.
• Comply with health, hygiene and workplace safety regulations.
• Perform other duties assigned by Management.