General Manager (Local Candidate)

Our client is a brand new boutique lifestyle hotel located in South Bali, offering a refined balance between premium hospitality and holistic wellness programs. 

They are currently seeking a General Manager who will lead the overall daily operations of the property, uphold service excellence, optimise profitability, and ensure an outstanding guest experience.

This role requires strong cross-departmental leadership, strategic decision-making capabilities, and a consistent track record in achieving operational and financial targets.

Requirements:

• Bachelors degree in Hospitality Management, Tourism, Business Administration, or a related discipline
• Minimum 5 years of leadership experience within a hotel setting (e.g., Room Divisions Manager, Resort Manager, or Hotel Manager)
• Solid understanding of hotel operations and internationally recognised service standards
• Demonstrated financial expertise in budgeting, forecasting, and financial performance analysis
• Strong leadership capabilities with excellent communication and interpersonal skills
• Proficient in Property Management Systems (PMS) and other hotel operational tools
• Fluent in English (both written and spoken)
• Prior experience in boutique, lifestyle, or wellness-focused properties is highly advantageous
• Open to Indonesian/ local candidates only.

Key Responsibilities:

• Oversee and direct all aspects of the property's operations
• Formulate and execute strategic operational and commercial plans to support sustainable growth
• Maintain and elevate consistent service excellence across all departments
• Manage budgeting, financial planning, cost control, and reporting processes
• Cultivate, lead, and develop a high-performing and motivated team culture
• Foster strong relationships with guests, business partners, and key stakeholders
• Drive occupancy rates, ADR, and overall revenue optimisation
• Establish, track, and evaluate departmental and property-wide KPIs
• Ensure effective service recovery procedures and uphold exceptional guest satisfaction standards