Sales Manager

Our client is a five-star luxury beachfront resort in Bali, catering to an international clientele and offering a balanced blend of vibrant lifestyle experiences and refined relaxation, and is currently seeking a Sales Manager to support market development and drive overall sales performance.

Requirements:

• Minimum 3 years of progressive experience in Sales & Marketing within the luxury hospitality industry, including at least 2 years in a Sales Manager or similar role.
• Proven experience with luxury resorts, five-star hotels, or internationally recognised hospitality brands.
• Strong understanding of luxury market segments, including FIT, Leisure, Corporate, MICE, Wholesale, Consortia, and Luxury Travel Advisors (e.g., Virtuoso).
• Possess established relationships with travel partners, luxury travel agencies, corporate clients, destination management companies (DMCs), and key accounts, both locally and internationally.
• Demonstrated ability to generate new business, manage key accounts, negotiate contracts, and consistently achieve sales targets.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Good commercial awareness with the ability to analyze market trends, competitor activities, and sales performance to identify business opportunities.
• Experience working collaboratively with Revenue Management, Marketing, Reservations, and Operations to maximize hotel performance and revenue.
• Excellent written and spoken English; additional language(s) will be an advantage.
• Willingness to travel domestically and internationally for sales calls, trade shows, roadshows, and client engagements.
• Self-motivated, results-driven, and able to thrive in a fast-paced luxury hospitality environment.

Key Responsibilities:

• Identify business opportunities by researching prospects, evaluating their position in the industry, and analyzing sales options.
  
• Drive sales by establishing contact, building strong relationships with prospects, and recommending suitable solutions.
  
• Maintain and grow client relationships by providing ongoing support, market information, and guidance, while identifying new opportunities and recommending service or profit improvements.
  
• Stay up to date with industry trends, market activities, and competitor developments to identify potential product or service enhancements.
  
• Prepare accurate sales reports by collecting, analyzing, and summarizing relevant data.
  
• Ensure high standards of service quality by adhering to and enforcing organizational policies and procedures.
  
• Support overall team objectives by contributing to shared goals and completing related tasks as required.
  
• Assist the Assistant Director of Sales as needed to support daily sales operations.
  
• Conduct site inspections and hotel show-rounds when required.
  
• Proactively update management on any trade-related developments that may impact the hotels business performance.
  
• Actively participate in weekly sales meetings by contributing ideas, insights, and market updates.
• Prepare detailed sales call reports and ensure timely follow-up after each call.
  
• Maintain and update account files in accordance with established standards.
• Take ownership of assigned markets or accounts and ensure consistent performance.
  
• Develop and maintain business relationships with both existing and new clients within the designated market.
  
• Maintain and further develop mailing lists for assigned markets.
  
• Collaborate with the sales team to maintain and enhance the customer database for assigned markets.
  
• Continuously develop and maintain knowledge of market trends, competition, and customer needs.