Guest Experience Manager (Russian Speaking)

Position Level: Assistant Department Head
Reporting Line: Front Office Manager

Our client, an ultra-luxury resort ranked among the top ten in the Maldives, renowned for its world-class service and transformative guest experiences, is seeking an accomplished Guest Experience Manager (Russian Speaking) to lead and elevate all aspects of the guest journey. This role will focus on creating unforgettable, personalised experiences, ensuring exceptional service standards, and fostering genuine connections that reflect the resort's commitment to excellence.

Requirements:

• At least 3 years of experience in a similar position within a 5-star luxury hotel or resort.
  
• Solid academic foundation with a degree in Hospitality Management or a related discipline.
  
• Fluency in Russian is essential; proficiency in other languages is considered an asset.
  
• Skilled in front office systems, including Opera PMS, Microsoft Office, CRM platforms, and MC software.
  
• Thorough knowledge and hands-on experience with Forbes and LQA service standards.
  
• Proven managerial and leadership skills, with the ability to guide, inspire, and develop a diverse, multicultural team.
  
• Outstanding interpersonal and communication abilities, paired with a warm, professional approach to delivering exceptional guest experiences.
  
• Prior experience in the Maldives or other remote islands is a plus!

Responsibilities:

• Assist in overseeing the daily operations of the Front Office Department, including the Kids Club and Airport team, ensuring exceptional guest satisfaction while upholding the resorts culture and service standards.
  
• Support the Front Office Manager in planning, organizing, and supervising guest programs, activities, and facilities.
  
• Ensure all guests enjoy a safe and memorable experience through effective risk management and adherence to safety procedures.
  
• Lead, train, and develop a diverse, multicultural guest service team, fostering a positive and engaging workplace.
  
• Handle administrative responsibilities such as budget oversight, revenue tracking, P&L management, and setting departmental goals.
  
• Maintain and manage all front office services and equipment, ensuring compliance with the resorts safety guidelines and operational procedures.