General Manager

Our client is a 5‑star luxury resort within an international chain located on Fiji's Coral Coast, recognised as one of the most reputable brands in the area. They are seeking a visionary General Manager to lead the property, drive operational excellence, and deliver world‑class guest experiences.

Requirements:

• Proven track record as General Manager or senior leadership position in ultra-luxury resorts/hospitality brands.
• Minimum 10 years of progressive leadership experience in the luxury hospitality sector, preferably with international exposure.
• Strong financial acumen with the ability to drive profitability while maintaining world-class guest experience.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and lead diverse, multicultural teams.
• Deep understanding of ultra-luxury service standards, guest expectations, and market trends in Fiji and beyond.
• Strategic thinker with hands-on management style, ensuring both operational excellence and long-term business growth.
• Ability to represent the property with professionalism, building strong relationships with key stakeholders, owners, and VIP guests.
• Experience with Forbes Travel Guide Standards or LQA (Luxury Quality Assurance) is highly desirable.
• Fluency in English required; additional languages are a plus.

Responsibilities:

• Provide overall leadership and strategic direction for the resort, ensuring world-class guest satisfaction and operational excellence.
  
• Oversee all departments (Rooms, F&B, Spa, Sales & Marketing, Finance, HR, Engineering, etc.) ensuring seamless coordination and performance.
  
• Drive financial performance by managing budgets, forecasting, cost control, and revenue generation.
  
• Lead, mentor, and develop a high-performing team while fostering a culture of service excellence and accountability.
  
• Ensure the resort consistently delivers an ultra-luxury guest experience that aligns with brand standards and exceeds expectations.
  
• Represent the resort to key stakeholders, including ownership, local authorities, travel partners, and the global hospitality community.
  
• Implement innovative strategies to strengthen the resorts positioning in the competitive luxury market.
  
• Oversee compliance with local regulations, sustainability practices, and corporate policies.
  
• Act as the brand ambassador, upholding the values and reputation of the resort globally.