General Manager

Our client is a 5-star luxury hotel in Central Bali. They are seeking an exceptional General Manager with proven experience in leading 5-star luxury properties, who will oversee the hotel from pre-opening phase through its official launch and ongoing operations.

This role requires a strong balance of operational excellence, emotional intelligence, inspiring leadership, and refined aesthetic sensibility. The General Manager will collaborate closely with the Founder and play a key role in establishing the hotels culture, service philosophy, and overall guest experience.

Requirements:

• A proven track record as a Resort Manager or Director of Operations with at least three (3) years of experience, or as a General Manager with a minimum of one (1) year of experience, within internationally recognized 5-star luxury brands.
• Solid background in 5-star luxury hotels, boutique resorts, or wellness-driven properties
  
• Pre-opening experience is highly advantageous
• Strong financial insight and operational expertise
• Exceptional communication and interpersonal abilities
• Fluency in English is essential; additional language skills are an advantage
• Calm, grounded, emotionally intelligent leader
• Warm, present, and highly guest-focused
• Detail-oriented with strong operational discipline
• Proven experience working in close partnership with a Founder or principal stakeholder.
• Passion for wellness, intentional living, and experiential hospitality

Key Responsibilities:

• Lead by example, embodying the hotels values and service philosophy
  
• Build, inspire, and mentor a high-performing, service-driven team
  
• Cultivate a calm, grounded, and emotionally intelligent leadership culture
• Oversee all pre-opening planning, SOP development, recruitment, and training
• Ensure seamless daily operations across villas, restaurant, wellness, and overall guest experience
• Maintain impeccable standards of service, cleanliness, and presentation
• Curate a highly personalized and intuitive guest journey
• Ensure every guest feels recognized, genuinely cared for, and at home
• Oversee Guest Experience Organisers (GEOs) and tailored service rituals
• Manage budgeting, forecasting, payroll, and cost control measures
• Collaborate on pricing, market positioning, and revenue strategy
• Balance financial performance with an uncompromised guest experience
• Uphold international 5-star luxury standards
• Serve as a brand ambassador to guests, partners, and the local community