Head of Technical & Delivery/CTO

Location: Bangkok (Thailand), (with sister company VNS Vietnam)

Job Type: Full-Time

Division/Department: Technical & Delivery

Reports to: Chief Executive Officer (CEO)

About Us:

BKS is a leading IT Management Consulting and Solutions provider in Thailand, specializing in Digital Transformation. We empower organizations to achieve their strategic goals by leveraging cutting-edge technologies, including AI, GenAI, Blockchain, IoT, Data Engineering, Computer Vision, Cloud Computing, and Cybersecurity. Our strategic alliance with VNS, our Vietnam-based Technology Innovation Center, enables us to deliver innovative and customized software solutions.

BKS is committed to building a robust Digital Technology Hub in Thailand, creating up to 2,000 IT professional jobs by 2026. We are dedicated to driving digital transformation initiatives for Thai government ministries and private sector enterprises, contributing to the growth of Thailand's IT sector. We are committed to corporate social responsibility, environmental sustainability, and improving the lives of Thai citizens.

Role Overview:

The Head of Technical & Delivery/CTO plays a pivotal role in driving Bangkok Silicon Solutions technology execution and delivery excellence. This leader orchestrates project delivery, product lifecycle management, and cross-functional collaboration, ensuring all initiativesinternal and client-facingare delivered with precision, agility, and impact.

Why This Role Matters

As Bangkok Silicon Solutions continues its rapid growth, the Head of Technical & Delivery ensures that the companys strategic vision is executed through best-in-class delivery frameworks and technology leadership. This role builds the muscle for scale: from establishing repeatable processes to coaching high-performing teams and aligning every delivery milestone with business value.

Key Responsibilities

Functional Leadership

• Lead and manage Project Management, Product Management, and PMO functions.
• Drive end-to-end delivery of software platforms and client projects.
• Design and evolve Agile and hybrid delivery methodologies with robust governance.
• Provide technical guidance across architecture, engineering, and cloud platforms.
• Support hiring, coaching, and retention of high-impact technical talent.

Stakeholder Collaboration

• Internal: CEO, Commercial, Operations, Finance, HR, Architecture & Engineering teams.
• External: Clients, Strategic Partners, Technology Vendors.

Technical & Knowledge Leadership

• Champion Agile, Scrum, and hybrid delivery models.
• Stay current with enterprise architecture trends and cloud-native approaches.
• Guide product lifecycle strategies and elevate user experience design.

Financial Oversight

• Govern delivery budgets and resource allocation.
• Contribute to financial forecasting, cost optimization, and investment decisions.

People & Performance Leadership

• Manage senior leaders across PM, Product, and PMO.
• Lead talent development through career planning, coaching, and learning paths.
• Build a delivery culture rooted in accountability, learning, and recognition.

Team & Culture Development

Growth & Coaching

• Conduct skills gap assessments and career conversations for team leaders.
• Champion training and certification programs aligned with career paths.
• Provide strategic coaching through regular 1:1s, retrospectives, and real-time feedback.

Culture & Morale

• Celebrating delivery wins and connects success to strategic impact.
• Host forums for peer learning, feedback, and cross-functional engagement.
• Actively prevent burnout by monitoring team pace and providing timely support.

Performance Management

• Implement OKRs and KPIs aligned with company goals (e.g., on-time delivery, adoption rates).
• Run frequent check-ins that balance quantitative KPIs with qualitative insights.
• Address underperformance constructively with clear action plans and support.

Delegation & Oversight Framework

To foster operational efficiency and clarify accountability, we have defined clear boundaries between delegated responsibilities and retained oversight across key domains of our organization:

Project Delivery
Teams are empowered to manage sprint execution and assign responsibilities at the team level. However, the broader delivery framework, including escalation protocols for risks or blockers, remains under centralized oversight to ensure consistency and rapid resolution.

Product Roadmap
Feature-level prioritization and backlog grooming are delegated to product teams, enabling agility and responsiveness. Strategic alignment across functions and stewardship of high-level priorities, however, are retained to preserve direction and coherence across the portfolio.

Hiring & Resourcing
Initial screening and interviewing processes are handled by the respective hiring teams, ensuring speed and contextual evaluation. That said, final approval for leadership-level hires and overall workforce planning are centralized to maintain talent quality and headcount alignment.

Budget Management
Teams have autonomy to operate within allocated budget envelopes. Any new investment decisions or reallocation of funds especially those involving significant trade-offs are subject to leadership approval.

Tools & Vendors
Evaluation and piloting of tools and vendors are encouraged at the functional level to promote innovation. Nonetheless, decisions related to the adoption of strategic platforms or enterprise-wide tools are retained at the leadership level to ensure long-term integration and scalability.

Performance Management
Managers are expected to provide regular feedback and coaching to drive individual growth. Decisions around promotions, compensation inputs, and performance calibrations are overseen by leadership to ensure fairness, consistency, and alignment with organizational standards.

Tools & Technologies

• Project: Jira, Confluence, MS Project
• Product: Figma, Product board, Miro
• Technical: GitHub, CI/CD pipelines, AWS, Azure

Key Metrics for Success

• Project delivery on time and within budget
• High client satisfaction (e.g., Net Promoter Score)
• Product roadmap execution and feature adoption
• Engagement and retention of technical teams
• Maturity of internal processes and operational efficiency

Qualifications & Experience

Required

• Bachelor's degree in computer science, Engineering, or related field
• 10+ years in technical leadership, including full delivery ownership
• Proven experience managing cross-functional teams in tech-driven environments
• Deep expertise in project and product management practices
• Strong communicator and strategic thinker with executional rigor

Preferred

• Master's degree or MBA
• Experience in startup or scale-up environments
• Background with regulated or public sector clients
• Track record of leading complex, multi-million-dollar programs

Core Competencies

• Strategic Thinking & Vision
• Inspirational Leadership & Influence
• High-Pressure Decision Making
• Stakeholder Management & Communication
• Results-Driven Accountability
• Change & Transformation Leadership
• Cross-Functional Collaboration
• Emotional Intelligence
• Client-Centric Mindset
• Coaching & Talent Development

Travel Requirements

Occasionally travel to client sites and partner locations across the region.