Client Account Manager

Role Overview:

The Client Account Manager will be responsible for building and maintaining strong, long-term relationships with key clients in both the Thai government and private sectors. This individual will serve as a trusted advisor, understanding client needs, ensuring project success, and identifying opportunities for upselling and cross-selling BKS's comprehensive suite of digital transformation solutions.

Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned client accounts in both government and private sectors.
• Build and maintain strong, long-term relationships with key decision-makers and stakeholders.
• Proactively understand client business objectives, challenges, and needs.
• Act as a trusted advisor, providing strategic guidance and recommendations on digital transformation initiatives.

Account Growth and Retention:

• Identify and pursue opportunities for upselling and cross-selling BKS's solutions and services.
• Develop and execute account plans to drive revenue growth and client satisfaction.
• Monitor client satisfaction and address any issues or concerns promptly.
• Ensure high client retention rates through proactive communication and exceptional service.

Project Management and Delivery:

• Collaborate with internal teams (VNS and BKS) to ensure successful project delivery.
• Monitor project progress and ensure adherence to timelines and budgets.
• Communicate project updates and manage client expectations.
• Facilitate effective communication between clients and technical teams.

Government and Private Sector Expertise:

• Apply a deep understanding of the Thai government procurement process and regulations.
• Navigate the complexities of working with government ministries and agencies.
• Develop and maintain relationships with key stakeholders in target private sector industries (Agriculture, Manufacturing, Finance, Retail, Tourism).
• Understand the specific needs of the SMB market, and how to deliver Microsoft Dynamics 365 and related AI solutions.

Strategic Partnerships:

• Support the development and maintenance of strategic partnerships with cloud providers, technology vendors, and educational institutions.
• Work to ensure that the VNS technical resources located in Bangkok are working in harmony with client needs.

Reporting and Analysis:

• Prepare regular reports on account performance, client satisfaction, and sales activities.
• Analyze client data to identify trends and opportunities for improvement.
• Provide accurate sales forecasts and pipeline updates.

Qualifications:

• Fluency in Thai and English languages.
• Minimum of 5 years of experience in client account management and sales, preferably in the IT consulting or solutions industry.
• Proven track record of building and maintaining strong client relationships in both the Thai government and private sectors.
• Strong understanding of digital transformation technologies and trends.
• Excellent communication, presentation, and negotiation skills.
• Strong project management and problem-solving skills.
• Deep understanding of the Thai business culture and regulatory environment.
• Experience with Microsoft Dynamics 365 or other ERP solutions.
• Experience working with or selling to Thai government ministries.