GENERAL MANAGER

POSITION:  GENERAL MANAGER

DEPARTMENT/DIVISION: INSURANCE BROKERAGE

REPORTS TO:  BOARD OF DIRECTORS

DOTTED LINE TO CHIEF EXECUTIVE OFFICER - CAPITA

SUPERVISES: All CIB Employees

Job purpose:
To implement the policies and procedures as directed by the Board of Directors.

Duties and Responsibilities

• Serve as the principal representative of Capita Insurance Brokerage (CIB) in the development of new and enhanced products and services which aid growth strategies within the business
• Manage the brokerage operations ensuring adequate resources and systems are adopted
• Drive the sales initiative ensuring growth through the delivery of new client relationships, adequate insurance products and services
• Build and maintain relationships with insurance companies, vendors and corporate clients
• Manage, review and analyse all reports financial, analytical and operational.
• Present to the Board and committees and the Group executive leadership on the growth plans through sales and product offering, regional expansion and financial performance
• Define, implement and maintain appropriate operating standards and principles to maximise synergies, sharing of best practices and overall profit
• Manage the operations of the business including the negotiation of contracts and reporting against agreed KPIs.
• Develop, implement and maintain a value-adding regime of key performance indicators that enables robust business decisions to assist the group in its offering of additional products and services to its members and the community
• Manage, review and update the operations Business Continuity plan, policies and procedures and Service Level Agreements with the various departments and shared services
• Ensure objectives and priorities are aligned with the businesss vision, objectives and tactical plans.
• Develop and execute vertically driven sales campaigns based on the organisations needs.
• Interact with Marketing in the creation of and execution of advertisements, email blasts, and enhancement of social media presence or as appropriate.
• Liaise on, organise and implement appropriate product launches, marketing events and activities.
• Continually seek to improve on performance levels by taking advantage of new technology and anticipating changes in Market practices, industry trends, process trends and clients changing needs
• Oversee the execution and embedding of the Compliance and Risk frameworks to enhance the businesss ability to protect its assets and reputation, and meet its regulatory and legal obligations.
• Manage staff training, development and job appraisals process while developing a culture of teamwork and ensuring high performance.
• Review and improve processes regularly; identify inefficiencies and improve operational processes to achieve high levels of employee excellence and customer satisfaction.
• Recruits and selects staff for the insurance business in conjunction with the Human Resources Department.
• Plan and manage the annual budget with concentration on team targets and operational efficiency.
• Coaches direct reports to develop appropriate knowledge, skills and attributes which enhances their personal development and the operational effectiveness of the Department, through training and performance management.
• Sells/cross sells the organisations products and services. Identify referral opportunities and make relevant referrals to assist the branch to meet its objectives.
• Any other duties ancillary or related to the foregoing.

Qualifications and Experience

• 7 years related experience in the insurance industry managing life, health and general insurance

• Must have the Barbados Diploma in Insurance or UK/USA equivalent

• A Bachelors Degree in Finance/Management or equivalent

• An Understanding and experience in the processes, procedures and operation of an insurance brokerage is required.

Knowledge/Skills and Abilities

• Excellent interpersonal, leadership and analytical skills.
• Excellent numeracy and literacy skills.
• Excellent negotiation skills at multiple levels.
• Excellent written and oratorical skills, including prospective client presentations.
• Proficient in Microsoft Office.
• Teamwork and adaptability.
• Public speaking.
• Accuracy and proficiency in daily duties.
• Knowledge of the (FSC) Financial Services Commission requirements and guidelines.
• Insurance companies standard practices, policy conditions and benefits.
• The ability to perform duties in a fast pace environment.
• Ability to manage multiple priorities, given extremely tight deadlines.
• High level of confidentiality
• People sensitive, target focused, self-motivated and driven to succeed.
• Creative problem solver.
• Ability to overcome obstacles.

Working Conditions

• Working conditions are normal for an office environment.
• Long hours outside of normal working hours are required in order to fulfil the requirements of the role.
• May be required to travel for the effective functioning of this role.

Contacts

• Board of Directors and Committees

• Internal and External Customers

• Internal and External Auditors

• Regulators

• Insurance Companies

• Financial and Governmental Institutions

• Valuers

• Loss Adjustors

• Garages