B2B Collections Specialist

My Client is seeking a B2B Collections Specialist who can start immediately!

Responsibilities

• Monitor aging reports and follow up with customers on past-due invoices
  Investigate/resolve payment discrepancies, invoice disputes, issue dunning notices, and update account notes
  Communicate with clients via phone, email, or portal regarding payment status
  Collaborate with billing and sales teams to resolve disputes or invoice errors
  Reconcile customer accounts and process adjustments or credits when necessary
  Monitor and report on KPIs such as DSO and recovery rate
• Collaborate with sales, billing, and customer service to ensure accuracy
• Recommend write-offs or escalations when appropriate
• Support cross-functional business partners (Customer Success, Sales)

Requirements

Hard skills

• Strong ERP skills
  Proficient/working knowledge of A/R tools (Gaviti)
• Excel reporting and aging reconciliation
• Knowledge of credit terms, payment plans, and compliance

Soft skills

• Proactive problem-solving
• Effective customer and internal team communication
• Strong time management and prioritization

 I'm looking for an A-player for this collections role possessing a knack for collections, customer-facing, and having a sharp analytical skillset.