IT Technical Support

Job Description :

- Installing, configuring, and upgrading computer hardware and software
- Responding to support queries from the help desk ticketing system, phone, and email
- Installing and upgrading anti-virus software to ensure security at the user level
- Performing tests and evaluations on new software and hardware
- Installing and troubleshooting CCTV
- Responsible for PCs, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)
- Managing employees' emails/accounts
- Adding and updating the inventory of all equipment, software, and license users
- Creating and updating IT data documentation if needed

Requirements :  

• Bachelor's degree in computer science or related field

• 0-1 years of experience in a help desk environment

• A+ and N+ certifications preferred

• Highly organized to handle help desk tickets effectively

• Ability to diagnose and resolve basic computer technical issues

• Cybersecurity and Networking knowledge.