Quality Assurance Executive (Business Process - Internal Audit)

Duties and Responsibilities:

• Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties.
• Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance.
• Collect and document business requirements for project and process improvement/automation efforts.
• Perform an internal audit to ensure all departments are working by the officially agreed process.
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities, and clearly defined end-to-end use cases.
• Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
• Identify issues and risks.
• Bring inconsistencies and problems to the attention of management.
• Participate in solving problems.
• Track major incidents and ensure adherence to the process and escalation of requirements within the various support and delivery areas.
• Extract reports and provide a high-level analysis of data for review.
• Participate in the planning of QA department objectives.
• Manage and improve the quality control process.
• Set goals and metrics, and report on quality control results continuously.
• Communicate quality concerns with stakeholders.
• Developing test plans and test cases to ensure our services meet quality standards.
• Working with cross-functional teams to ensure quality is built into the product development process.
• Investigating and resolving any quality-related issues that arise.
• Continuously improving the QA process to ensure that it is effective and efficient.
  
  
  Skills and Qualifications:
  
  
• QMS / ISO 9001_2015 internal auditor certified
• 2-3 years experience with QMS/ISO 9001-2015 & ISO 171000 standards edition
• Plan & conduct internal audit sessions according to ISO 9001_2015 standards.
• Enterprise Risk Management ISO 31000 readiness
• Support, and participate in developing & enhancing company business processes.
• Develop & submit the needed QMS reports to direct management.
• Participate in conducting any QA internal awareness sessions when needed.
• Participate in developing and enhancing company policies.
• Soft skills and high competencies.