The Facility Unit Manager will oversee the daily operations, fit-out projects, and maintenance activities within a retail and mall environment. The ideal candidate will possess extensive experience in the retail industry, with a strong understanding of mall operations, tenant coordination, and maintenance protocols.

Key Responsibilities

Operations Management

• Daily Oversight: Ensure smooth day-to-day operations of the facility, including opening and closing procedures.
• Staff Management: Supervise and coordinate the activities of the facilities team, including custodians, security personnel, and maintenance workers.
• Budget Management: Develop and manage the operational budget, ensuring cost-effective resource allocation.
• Vendor Relations: Manage relationships with third-party service providers, including cleaning companies, security firms, and maintenance contractors.
• Compliance: Ensure compliance with all local regulations and safety standards.

Fit-Out Projects

• Project Planning: Oversee tenant fit-out projects from planning through execution, ensuring adherence to timelines and budgets.
• Coordination: Act as the primary point of contact for tenants during fit-out projects, facilitating communication between tenants, contractors, and internal teams.
• Quality Control: Monitor the quality of work performed by contractors to ensure it meets the mall's standards and specifications.
• Documentation: Maintain accurate records of all fit-out activities, including plans, permits, and inspections.

Maintenance Responsibilities

• Preventive Maintenance: Develop and implement a preventive maintenance program to ensure all systems (HVAC, electrical, plumbing) are functioning efficiently.
• Repairs: Coordinate and oversee repair activities to address any issues promptly and minimize downtime.
• Inspections: Conduct regular inspections of the facility to identify maintenance needs and ensure compliance with safety standards.
• Inventory Management: Maintain an inventory of maintenance supplies and equipment, ensuring availability when needed.

Mall and Retail Industry Expertise

• Tenant Relations: Develop strong relationships with retail tenants to understand their needs and address any concerns related to facilities.
• Industry Trends: Stay updated on trends and best practices in mall and retail facility management to continuously improve operations.
• Customer Experience: Work closely with the marketing and customer service teams to enhance the shopping experience for customers through well-maintained facilities.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in facilities management within the retail or mall industry.
• Proven experience managing operations, fit-out projects, and maintenance activities.
• Strong knowledge of building systems (HVAC, electrical, plumbing) and preventive maintenance programs.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Strong leadership skills with experience managing a team.
• Excellent communication and interpersonal skills.
• Proficiency in facilities management software.

Working Conditions

• Full-time position with occasional weekend or evening work required.
• On-call availability for emergencies.