Territory Manager

JOB FUNCTION/PURPOSE:

The Territory Manager (TM) will deliver sales and operational support to their designated Beacon office location, directing and shaping business and client strategies. The TM will be accountable for the profit and loss (P&L) of their territory and annual budget goals will be established and discussed with leadership. A monthly work-in-progress (WIP) and financial review will be held to ensure that budgetary and business objectives are met. The Territory Manager will implement the leadership and management processes provided to ensure sales and operational standards are followed. This role involves organizing and supporting resources from the project's inception through to its completion.

Additionally, the Territory Manager acts as the main communication hub within their territory, fostering an overarching vision and company culture that aligns with our core values and objectives.

KEY ACCOUNTABILITIES:

• Project management of current and future projects. Includes schedule accountability, personnel decisions, stakeholder management, inventory control, and accurate budgeting.
• Service Management to ensure timely and accurate operations of service orders.
• Assisting account manager(s) with existing clients and developing new client relationships that align with company goals. Includes aligning sales goals with operational capacity.
• Work with client support departments and company account representatives to provide clients with resolution options to effectively execute projects.
• Guide and organize all design support for the assigned territory.
• Follow all processes and procedures in accordance with the company to ensure that a quality product is designed and delivered to meet business and budget goals.
• Assist and coordinate with the project and sales team to meet desired customer outcomes.
• Work closely with all departments to ensure all policies and procedures are being properly followed, facilitating timely progress.
• Be the forerunner in assuring customer satisfaction by meeting customers' expectations.

Communication:

• Effectively communicate relevant sales and operations processes to the team.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult/sensitive information tactfully.
• Hold regular status meetings with team.
• Facilitate Monthly P&L review meetings with the Regional GM and leadership team. 

Teamwork:

• Consistently acknowledge and convey appreciations of each team member's contributions.
• Effectively utilize each team member to their fullest potential.
• Motivate the team to work together in the most efficient manner possible. 

Products: 

• Focus on Commercial Security, Fire, AV and Healthcare technology.

JOB QUALIFICATIONS:

Required

• Experience with Sales and Operations management, and a willingness to interface with customers as well as internal team members.
• In depth knowledge of security, fire, and Healthcare technology solutions.
• Must be capable of engaging in technical discussions in order to achieve the best integrated solutions for our customers, both internally and externally. 
• Must possess a minimum of 10 years of industry specific experience as an integrator to include security, fire and healthcare technology.

Career Development

Continually developing and upgrading a diverse skills portfolio, with a focus on technical specialties, projects, and business operations.

Skills

• Moderate experience in programming and engineering.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and invoices.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have customer oriented interpersonal skills.
• Be willing to attend training sessions provided by the company.

Preferred Certifications:

• Es-3J Low Voltage License
• NICET I, II, III, IV

EDUCATION/ EXPERIENCE:

• Bachelors degree in management or industry related field.
• On-the-job experience and training may substitute as equivalent.

WORK ENVIRONMENT:

• The hours are 7:30 AM to 4:30 PM, Monday through Friday and other times as required by workload.