Audio-Visual Service Technician

JOB FUNCTION/PURPOSE:

Beacon Communications, LLC is seeking a motivated Audio - Visual Service Technician to join our dynamic service team. This role focuses on the troubleshooting, maintenance, and repair of commercial AV systems. The salary range for this position is $30.00 - $37.50/hour, commensurate on relevant factors such as education, experience, etc.



KEY RESPONSIBILITIES:

- Diagnose and resolve AV system issues across conference rooms, boardrooms, classrooms, and public assembly spaces

- Perform on-site service calls and preventive maintenance in alignment with service level agreements

- Troubleshoot AV components including DSPs, matrix switchers, touch panels, control processors, displays, projectors, and video conferencing systems

- Document service activities, issue resolutions, and client interactions in the ticketing system

- Collaborate with engineering and operations teams to identify root causes and implement long-term fixes

- Maintain a clean and organized service vehicle and inventory of parts and tools

- Assist with basic programming adjustments and firmware updates

- Support customer training on AV system functionality and usability

- Adhere to safety standards, job site protocols, and manufacturer guidelines

JOB QUALIFICATIONS:

Required:

- 2+ years of experience servicing commercial AV systems

- Familiarity with AV technologies such as Crestron, Biamp, Extron, QSC, Shure, etc.

- Strong understanding of signal flow, wiring standards, and device configuration

- Ability to read and interpret AV system drawings and schematics

- Valid driver's license and clean driving record

- Strong communication and problem-solving skills

- Pass background check

Preferred:

- CTS or CTS-I certification (or willingness to obtain within 12 months)

- Experience with ticketing platforms (e.g.,VISTA, or similar)

This job description does not list all the duties of the job. Supervisors or management may ask you to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

An Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.