Travel Experience Specialist - WFH

About the role
The Travel Experience Specialist designs and delivers memorable, client-focused travel experiences from concept through completion. You'll combine destination knowledge, supplier relationships and hands-on coordination to craft itineraries and on-trip support that exceed client expectations. This role suits a service-minded planner who enjoys curating unique travel moments, troubleshooting logistics, and working with both leisure and small-group clients.

Key responsibilities

• Consult with clients to understand travel goals, interests, budgets and special requirements.
• Design bespoke itineraries that may include luxury stays, local experiences, guided tours, transfers and activities.
• Source and negotiate with suppliers, guides and local partners to secure the best available options and value.
• Confirm reservations, prepare client documents (vouchers, contact lists, maps) and ensure all logistical details are accurate.
• Provide pre-trip advice and on-trip support, responding promptly to client questions, changes or issues.
• Monitor bookings for schedule changes, service disruptions or safety alerts and proactively communicate solutions.
• Maintain detailed client records, preference profiles and trip notes in the CRM or booking system.
• Collect post-trip feedback and identify opportunities to improve future experiences.

Requirements

• 2+ years experience in travel planning, concierge services, hospitality or a closely related role preferred.
• Strong customer-service and relationship-building skills with a polished, professional demeanor.
• Excellent organizational ability, attention to detail and comfort managing complex, multi-component itineraries.
• Effective problem-solving skills and the ability to act calmly under time pressure.
• Basic computer skills required (Microsoft Office especially Excel and Word email and internet research). Familiarity with CRMs, GDS or online booking platforms is an advantage.
• Ability to work occasional early/late hours to support clients in different time zones and, when required, to support onsite or local arrangements.
• Discretion and professionalism in handling confidential client information.

Benefits

• Competitive compensation with opportunities for performance-based incentives,
• Flexible work arrangements or hybrid options depending on company policy.
• Professional growth and exposure to a wide range of travel styles and destinations.
• Supportive team culture and access to supplier networks and industry tools.
• Employee travel discounts, partner perks and standard benefits where offered (paid time off, health coverage, etc., subject to company policy).