Internal Sales Exec

• Develop and grow existing customer accounts through regular engagement and relationship building.
• Identify, qualify, and secure new business opportunities.
• Convert enquiries and quotations into sales orders while maximising revenue opportunities.
• Build strong customer relationships and establish trust through excellent communication and service.
• Understand customer needs and provide tailored product and service solutions.
• Promote new products, campaigns, and business initiatives to customers.
• Identify opportunities for upselling and cross-selling to increase account value.
• Manage a sales pipeline effectively, ensuring all opportunities are followed up in a timely manner.
• Maintain accurate customer records and activity tracking within the CRM system.
• Develop and maintain a high level of product and industry knowledge.
• Handle customer objections confidently and professionally to secure business opportunities.
• Work collaboratively with internal teams to ensure an exceptional customer experience.
• Achieve and exceed monthly sales targets and key performance indicators.
• Deliver outstanding customer service while driving profitable sales growth and customer retention..

PERSONNEL SPECIFICATION

• Qualifications & Experience
• GCSEs (or equivalent) at Grade C or above, including English and Mathematics.
• Minimum of 3 years' proven experience in an internal sales, account management, business development, or
  customer-facing sales role.
• Demonstrable track record of achieving and exceeding sales targets and performance objectives.
• Experience developing and growing existing customer accounts.
• Strong commercial awareness with the ability to identify and convert sales opportunities.
• Proficient in the use of CRM systems and Microsoft Office applications.
• Ability to quickly acquire, retain, and confidently communicate detailed product knowledge.
• Experience managing customer enquiries, quotations, and sales opportunities from initial contact through to conversion.
• Experience in B2B sales within an FMCG environment.
• Experience developing dormant or underperforming customer accounts.

• Experience using sales data and customer insights (Power BI or similar) to identify business growth opportunities.
  
  Special Aptitudes
• Excellent verbal and written communication skills.
• Strong relationship-building skills with the ability to create rapport and trust with customers.
• Proven negotiation, influencing, and closing skills.
• Resilient, self-motivated, and persistent when overcoming objections and challenges.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a high-performing team.
• Excellent planning, organisational, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Highly customer-focused with a commitment to delivering exceptional service.
• Professional, positive, and enthusiastic attitude.
• Results-driven with a strong desire to achieve and exceed targets.