Key Account Manager

Key Account Manager

Location: Newry
Department: Commercial
Reports To: Commercial Manager / Head of Commercial

Overview

We are seeking a proactive and commercially driven Key Account Manager to join the commercial team. In this role, you will support the development and execution of a strong sales plan aligned with the companys growth strategy. You will be responsible for delivering sales, margin, and category growth across key retail and/or foodservice accounts while building strong, collaborative customer relationships.

This is a critical role with significant influence over day-to-day commercial performance and long-term customer development.

Key Responsibilities

Account Management & Business Growth

• Manage and grow assigned key accounts to achieve sales, margin, and category targets.

• Develop tailored account plans to maximise performance and identify new opportunities.

• Lead key customer meetings, ensuring strong commercial presentations and negotiations.

• Optimise existing product listings and drive new product development opportunities in collaboration with NPD and Marketing.

Customer Relationship Building

• Build and maintain collaborative, long-term partnerships with key customers.

• Act as the main point of contact for customer queries, issues, and commercial updates.

• Monitor customer performance, trends, and feedback to identify risks and opportunities.

Commercial Strategy & Execution

• Contribute to the creation and delivery of the overall sales strategy and annual commercial plan.

• Track and analyse sales data, performance KPIs, promotions, and forecasts to support decision-making.

• Ensure pricing strategies and promotional plans align with business objectives.

• Work closely with internal teams including Supply Chain, Finance, Technical, and Operations to deliver service excellence.

Operational & Administrative Duties

• Maintain accurate records of account activity, sales forecasts, pricing agreements, and commercial documentation.

• Prepare monthly reports, business reviews, and performance updates.

• Support the day-to-day commercial operations and ensure alignment between departments.

Skills & Experience Required

• Proven experience in account management or commercial roles, ideally within FMCG or food manufacturing.

• Strong commercial awareness with the ability to interpret sales data and financial metrics.

• Excellent negotiation, communication, and presentation skills.

• Ability to build strong internal and external relationships at all levels.

• Strong organisational skills with the ability to manage multiple priorities.

• Experience working with major retailers or foodservice customers is highly desirable.

• Self-motivated, results-driven, and able to work independently and as part of a team.

Personal Attributes

• Commercially focused with strong analytical thinking.

• Confident, professional, and customer-centric.

• Able to influence stakeholders and drive collaborative outcomes.

• Ambitious, adaptable, and proactive in identifying new business opportunities.