Cape Town, Western Cape, South Africa

Business Insights Lead (Customer Service)

 Job Description:

Position Title: Data & Business Insights Analyst

Location: Cape Town or Johannesburg (This is a hybrid role, but our client has offices in CT and JHB, so you can work from either location)

Introduction: Our client is seeking a skilled Data & Business Insights Analyst to transform raw data into actionable insights that drive strategic decision-making and business growth.

Duties and Responsibilities:

  • Utilize Python and SQL to extract, clean, and analyse large datasets from various sources.
  • Translate data findings into meaningful business insights and recommendations.
  • Develop clear dashboards and reports to present insights effectively to stakeholders.
  • Collaborate closely with cross-functional teams (Marketing, Sales, Finance, Product Development) to support strategic decision-making.
  • Apply statistical and machine learning techniques to build predictive models for business forecasting.
  • Continuously improve data analytics processes and methodologies.

Qualifications and Skills Requirements:

  • Proven experience (3 years) in data analysis, preferably in business intelligence or analytics.
  • Proficiency in Python and SQL for data manipulation and analysis; experience with data visualization tools like Tableau is a plus.
  • Strong business acumen with the ability to translate business needs into data-driven solutions.
  • Solid understanding of statistical concepts and experience with predictive modeling techniques.
  • Excellent communication and presentation skills, capable of conveying complex ideas to diverse audiences.
  • Strong problem-solving skills and attention to detail.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Call to Action: Ready to make your mark in data analytics? Join our clients team and be at the forefront of driving business success through the power of data. Apply now and seize this exciting opportunity to propel your career forward.

  Required Skills:

Business