Client Operations Analyst

We are seeking a detail-oriented and analytical Client Operations Analyst to support and optimize client-facing operational processes in a fully remote environment. The successful candidate will analyze workflows, monitor performance metrics, and collaborate cross-functionally to improve operational efficiency and client satisfaction.

This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.

Key Responsibilities

Analyze client operations data to identify trends, inefficiencies, and opportunities for process improvement

Support the execution and optimization of client onboarding, service delivery, and account management workflows

Develop and maintain operational dashboards, reports, and performance metrics

Collaborate with client services, finance, technology, and compliance teams to resolve operational issues

Monitor service-level agreements (SLAs) and key performance indicators (KPIs)

Assist in developing standard operating procedures and process documentation

Support continuous improvement initiatives and operational audits

Ensure data accuracy, integrity, and compliance with internal policies

Required Qualifications

Bachelors degree in Business Administration, Operations Management, Finance, Analytics, or a related field

Minimum of 3–5 years of experience in operations analysis, business analysis, or client operations

Strong analytical and problem-solving skills with the ability to interpret complex datasets

Proficiency in Microsoft Excel, data visualization tools, and reporting systems

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Ability to work independently and collaboratively in a remote environment

Preferred Qualifications

Experience supporting client-facing or service-oriented organizations

Familiarity with CRM systems, ERP platforms, and workflow automation tools

Knowledge of SQL, BI tools, or process improvement methodologies (Lean, Six Sigma)

Compensation

Annual Salary Range: $75,000 – $105,000 USD, commensurate with experience, skills, and geographic location

Benefits

Comprehensive medical, dental, and vision insurance

401(k) retirement plan with employer matching

Paid time off, sick leave, and paid holidays

Life, short-term, and long-term disability insurance

Professional development and training programs

Flexible remote work arrangements

Employee assistance and wellness programs

Work Authorization & Residency Requirement

Must be legally authorized to work in the United States

Must currently reside within the United States

Applications from candidates residing outside the U.S. will be automatically rejected.