Key Account Administrative Support

About Us

BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

Job Summary:

We are looking for a highly organized and detail-oriented key account Administrative Support specialist to assist in the day-to-day operations of our key accounts, specifically those under the 2M monthly volume bracket. This role plays a critical part in ensuring smooth onboarding, account maintenance, and issue resolution, allowing our Account Managers to focus on higher-level strategic initiatives.

Key Responsibilities

Key Account Onboarding Support

• Assist in setting up new KEY accounts and ensuring all documentation is complete and accurate
• Coordinate with internal teams for timely activation of accounts

Account Maintenance

• Update and maintain Key Account records in internal systems
• Monitor and track key merchant information and changes (e.g., contact details, business updates)

Basic Troubleshooting

• Provide first-line support for basic Key account inquiries or operational concerns
• Escalate complex issues to the appropriate teams with sufficient context

Reporting and Documentation

• Prepare and maintain internal reports to track key account engagement and activity
• Assist in compiling operational data for analysis or presentations
  

Administrative Assistance

• Schedule and coordinate meetings or follow-ups with key accounts as needed
• Manage documentation and file organization related to key accounts

Qualifications:

• Bachelors degree or equivalent experience in Business Administration, Operations, or related fields
• Proficient in Google Workspace (Docs, Sheets, Slides, Gmail) and Microsoft Excel
• Strong attention to detail and organizational skills
• Excellent communication and coordination abilities
• Ability to multitask and manage administrative tasks independently
• Prior experience in customer service, sales support, or admin roles is a plus

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By submitting your application, you authorize BillEase to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.