Remote Data and Document Support Assistant (Part-Time or Full-Time)

Overview
Were looking for a reliable and organized person to join our remote operations team. This role combines data entry, transcription, and light coordination work. You'll handle numerical records, prepare written documents from client audio, and keep communication moving between clients and our internal staff. The schedule is flexible, so you can choose between part-time hours of about 25 to 30 per week or full-time hours of about 35 to 40 per week.

What You'll Do
Your day will involve entering purchase orders, billing logs, and shipping information into our internal system while comparing each entry to its original source to make sure the details match. You'll also work on transcription assignments by turning audio recordings into clean, accurate documents and editing the text so it reads clearly and follows the clients formatting rules.

You'll meet new clients through short video or chat sessions to gather project requirements, confirm timelines, and understand their formatting preferences. All details get documented in our CRM so the entire team stays aligned. You'll then use tools like Trello or Monday.com to assign tasks, monitor progress, send reminders, and keep projects on schedule.

Quality checks are a regular part of the job. You'll review spreadsheets and transcripts completed by other team members and confirm they meet our accuracy standards of at least 98 percent. When you notice repeated mistakes or client concerns, you'll pass those observations along so processes can be improved.

Each week, you'll prepare brief status updates for clients that outline what has been completed, what is scheduled next, and any issues that may need attention. After major project milestones, you'll follow up with clients to gather feedback. You'll also help maintain internal documentation by writing simple step-by-step guides and recording short training videos or slide decks for new hires.

What You Need
A high school diploma is required, and an associate degree or certificate in office administration or business technology is helpful but not mandatory. You should have at least one year of experience in data entry or transcription and be comfortable leading short virtual check-ins with clients. Familiarity with Excel or Google Sheets and basic audio tools like Express Scribe is important, along with strong multitasking abilities and clear communication. You should also have a quiet, reliable home workspace with stable internet.

What You'll Get
Pay ranges from 16 to 20 dollars per hour for those starting out and up to 26 dollars per hour for candidates with more experience. You can also earn quarterly bonuses of up to 5 percent based on positive client feedback. You'll receive 8 PTO days in your first year, 7 paid holidays, and additional PTO for each year you remain with the company. You'll have access to a 300 dollar annual learning credit that can be used for courses, certifications, or workshops, and you'll have flexibility in choosing the hours that work best for you. Our team hosts monthly virtual hangouts and an optional annual in-person meetup. Advancement opportunities include positions such as Data Operations Coordinator, Client Services Associate, and Senior Documentation Specialist.

How to Apply
If you enjoy working with numbers, typing, and helping clients from start to finish, wed like to hear from you. Send your resume and include a short example of a time when you handled two different types of tasks at the same time, especially if it involved both data entry and transcription.